مايكل وليم

complete HR Generalist and Administration responsibilities

• Assist with all internal and external HR related matters for the region.
• Participate in developing organizational guidelines, HR policy and procedures.
• Assist with the recruitment process in selecting candidates and issuing employment contracts, liaising with recruitment agencies as applicable.
• Investigate complaints brought forward by employees.
• Recommend strategies to motivate employees and promote HR programs to create an efficient and conflict-free workplace
• Perform orientations, induction trainings and update records of new employees.
• Manage the organization’s employee database and management reports.
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Monitor and report on workforce and succession planning. Produce and submit reports on general HR activity.
• Gather and analyze data on trends with useful HR metrics, like time to hire and employee turnover rates.
• Coordinate employee development plans and performance management. Organize quarterly and annual employee performance reviews.
• Assist with budget monitoring and full cycle of payroll administration.
• Identify training needs for teams and individuals along with evaluating training programs to best suit the organization needs.
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Ensure compliance with labor regulations and keep up-to-date with the latest HR trends and best practice.

• Report to the Group HR Manager.
• Recruitment & On-boarding: Responsible for the Pre-onboarding & Onboarding process, starting from document collection from recruitment team until the documents handover to the PRO team for visa processing.
• Conduct Induction training for the new joiners.
• Coordinate between the HOD’s/ Group directors in regards to the new joiners resource allocation to various teams for sales and non-sales
• Liaise between recruitment and IT department and various other departments for providing new starters with the IT Assets and joining requirements
• Act as intermediary between PRO team and the new joiners until the visa stamping is complete for all employees.
• Schedule product trainings for employee by coordinating with technical In-house trainers.
• Responsible to maintain Employee Database, HR MIS and to prepare HR Weekly & Monthly reports like In-house Recruitment Report, Attrition report, Payroll report, timesheet reports and overall employee summary reports/HR matrix reports.
• To ensure the organograms are up-to-date by liaising with other departments & to submit the Organization charts to the management on time.
• Address all employees’ issues/concerns as part of employee relations & communication by referring to the company’s policies and procedures in place.
• Employee documentation filing - hard and soft copies to be maintained.
• Responsible for ensuring Time and attendance management through Biometrics and HRMS software login.
• HRMS Implementation: As the Project-lead for HRMS implementation, successfully created process maps and defined workflows for all HR & recruitment related processes.
• Conducted HR software trainings for all employees
• Single point of contact for HRMS software related queries/concerns.
• Administering and ensuring that the implementation of the company policies and procedures are strictly adhered.

• Reporting to the Regional Head - Business Operations.
• Set up the HR policies and procedures and created operating procedures according to ISO Standards
• Single Point of contact for an employee strength of 400+ employees spread at different locations such as UAE, Bahrain & Qatar
• Handle all queries related to HR & act as one-point contact for HR
• Responsible for maintaining attendance and to ensure completion of timely payroll computation.
• Responsible in drafting offer letters, appointment letters, confirmation letters, relieving letter and experience letters.
• Conduct & coordinate New Joiners orientation and Induction.
• Responsible for the Employee Database, HR MIS, HR Weekly & Monthly reports like In-house Recruitment Report, Attrition report, Payroll report, Visa related reports’ creation.
• Respond to and address employees’ queries and concerns being the single point of contact for HR related queries.
• Administering and ensuring that the implementation of the company policies and procedures are strictly adhered.
• Understanding the employees concerns by interacting with them on a daily basis.

• Reported to the Country Manager - Operations.
• Single point of contact for all functions under HR, ensuring smooth functioning of the HR Department
• Coordinate all functions of Personnel & HR of the organization.
• Policy Implementation:
o Administering and ensuring that the implementation of the company policies and procedures are strictly adhered.
o Clarifying Employee’s concerns and queries in regards to the HR policies and procedures.
o Making necessary changes to the Policy, if required and if it directly/indirectly conflicts with the local laws of the State/country.
• Employee Relations
o Understand employees concerns by interacting with them on a daily basis.
o Escalating to appropriate levels and ensuring the resolution of the concerns.
o Implementing effective ‘retention policies’ to reduce attrition & improving employee performance levels through teamwork, suggestion box, counselling, Rewards & Recognition / Appreciation letters, incentive schemes, Professional work environment, training & respecting employee values.
o Initiating ‘fun at work’, periodical seminars / meetings, cultural activities & celebrations.
• Payroll & Attendance Management
o Responsible for Maintaining the attendance of the employees through Biometric system and to ensure the completion of timely Payroll computation
o Monitoring payroll and designing CTC with break-up of Gross salary for prospective candidates.
o Delivering ‘Pay-slips’ with all statutory deductions & preparing ‘Summary of Pay-slips’ including leave calculations.
o Manage employee queries with regard to their deductions, settlements and supporting their requirements.
o Monitoring relieving procedures and settlement considering exit interview forms, No due certificates and the amount due from the employee.
• Recruitment:
o Sourcing, Screening & matching the Profiles based on MRF (Manpower Requisition Forms)
o Analyse the resource requirement for different functions & roles in coordination with the delivery managers/Departmental Heads/Operations Managers
• Training/ L&D/ Employee Engagement:
o Conducting Induction Session for the new entrants in the Organization & processing several forms
o Training the new joiners to understand the policies and procedures and helping them to settle down in the company.
o Prepare content for the soft skills Training needs of Employees as and when required.
• Performance Management:
o Implementing increment policies, for many categories of employees based on their appraisal scores, market trends and past policies.
o Respond to the appraisal requests by taking up the concern with the Top Management and providing an acceptable response by gauging their performances in the past.
• Perform administrative function as and when required.

• Single point of contact for all functions under HR, ensuring smooth functioning of the HR Department
• Coordinate all functions of the personnel and HR of the organization
• End to End Recruitment: Handling telephonic and personal interviews with the candidates to ascertain their competencies, skills and aspirations (positions, salary, relocation aspects etc)
• Conduct the joining formalities, Bank formalities and induction for the new joinees
• Responsible for drafting offer letters, appointment letters, confirmation letters, relieving letter and experience letters.
• Monitoring payroll and designing the Salary break-up and CTC of the employees.
• Responsible for Maintaining the attendance of the employees and the timely Payroll computation
• Upkeep of all HR files/Employee files/Visas/Passport and special attention to expiry/renewal processes.
• Manage employee’s queries with regards to their deductions, settlements and supporting their requirements
• Clarifying employee’s concerns anout the HR policies, understanding the employee concerns, escalating to appropriate levels and ensuring the resolution of the concerns
• Conduct the exit formalities, cancellation of work permits and the settlement processes.
• Gratuity computation, annual leave salary adjustments, and other requirements as per the UAE labour law
• Ensure that all statutory requirements are met as per the UAE labour law.
• Office and premises management including leases, utilities and communication.
• Perform administrative function as and when required.

Responsibilities:
• Talent Acquisition: Get Manpower requisitions from the concerned HOD’s for replacements/additions of vacancies
• Training & Development: Prepare training Modules, organize and provide various trainings and training programs for all employees.
• End-to-End Recruitment
• Employee Induction: Introducing Employees to the organization & explaining them the functions, rules & regulations of organization
• Inductions to be arranged once a month to induct the new joinees formally.
• Issuing temporary ID cards on the day of joining and the permanent ID cards to be issued within 15 days from the date of joining of the new joinees
• Complete Joining formalities of the new joinees as per the Joining checklist and the Personal file checklist
• Preparation of Joiners & leavers List, Recruitment MIS, HR MIS, Leave MIS
• Compute Attrition rate
• Review the training calendar, arrange to coordinate the training as per the schedule
• Carry out the feedback analysis at regular intervals
• Maintain personal files, leave records and provide assistance in medical claims to the employees
• Assist in all probationary and periodical performance reviews for new Employees, fun club activities
• Exit Interview, Separation, Full & final Settlement.
• Keep meticulous records, assisting the company in maintaining compliance with the company standards

Responsibilities:
• Call the insurance companies to update Policy information on customer’s Mortgage loan via phone
• Processed Payments on the Mortgage Loan Policy to the insurance company
• Verified loan account numbers and customer's information with the Insurance companies.
• Communicate and coordinate with internal departments
• Observing, receiving, and otherwise obtaining information from all relevant sources
• Identify and escalate priority issues to the Resource

Responsibilities:
• Handle and resolve customer complaints and inquiries
• Perform customer verifications
• Manage customers' accounts and transactions
• Communicate and coordinate with internal departments
• Answer inquiries regarding checking and savings accounts, Loan/ Mortgage information, information related to credit cards and other bank related products
• Processed loan/ mortgage payments for customer via telephone
• Explain, advise on and promote bank products and services to customers
• Provided information related to foreign exchange rates and transfers
• Keep records of customer interactions and transactions
• Identify and escalate priority issues to the Resource
• Maintained timelines while assisting the customers