Mohammed Akmal Shareef

It Support Engineer

Mitsubishi Hitachi Power Systems Group - Saudi Arabia

البلد: المملكة العربية السعودية - الدمام
التعليم: بكالوريوس, B.com
الخبرات: 10 years, 2 أشهر

الخبرة العملية

مجموع سنوات الخبرة :10 years, 2 أشهر

It Support Engineer في Mitsubishi Hitachi Power Systems Group - Saudi Arabia

المملكة العربية السعودية - الدمام
أشغل هذه الوظيفة منذ فبراير 2016

 Managing File Server, dealing with Access permissions.
 Performing backup of File Server.
 Setting up PC’s for New Employees.
 Configuring IBM Notes, Exchange mail & Skype Business.
 Trouble Shooting PC’s, Network & Software related issues.
 Configuring & Trouble shooting of Printers.
 Trouble shooting Cisco Wi-Fi access points.
 Managing & providing required software’s.
 Maintaining complete IT assets inventory.
 Follow up with ISP’s during network failure.
 Coordinating IT team at Japan HQ for implementation of IT requests.
 Informing IT team at Japan HQ on facing issue with user profile (or)
VPN connection related issues.

It Technical Support Engineer في Contact Center Company

المملكة العربية السعودية - الرياض
مارس 2014 إلى يناير 2016

 Trouble Shooting PCs and Networks.
 Taking user data Backup and Restoration of files.
 Configuring & Trouble shooting Outlook 2010 & 2013. (POP3)
 Configuring Exchange mail to Exchange Users.
 Handling Inventory Stock.
 Configuring Avaya IP phone.
 Deploying new Systems for Agents and configuring them.
 Desktop support to End users.
 Installing Antivirus on all client operating systems.
(Symantec endpoint )
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