EPMO - Head of Projects Business Support Unit
The Institute of Research and Consulting Services
Total years of experience :20 years, 9 Months
Establish dashboard and regularly prepare presentations/reports for the senior management to highlight project
progress and issues.
Oversee, monitor, and analyze Projects performance.
Recommend preventive, corrective actions and initiatives to improve governance on the projects.
Organize and lead meetings with stakeholders to discuss issues affecting Project progress.
Reinforce continuous improvement, collect lessons learned and ensure that all project management tools and
procedures are implemented at all levels of Projects management.
Perform periodic evaluations of contractors, consultants, and projects management staff.
Preparing governance, policies and procedures for the EPMO.
Achieve initiatives in positioning products competitively by creating visibility and product awareness, proving sustainability, and adjusting strategy/roadmap to market needs. Execute product vision by ensuring communication between engineering, manufacturing, technical support, and marketing departments. Oversee business development, logistics, supply chain, quality, programs, business processes, and operations. Lead a team of 263. Allocate a 73M budget.
• Improved conservation program reach by driving cultural development to preserve and promote the historical heritage and traditions of the falconry culture in Saudi Arabia.
• Served as Project Manager of FHE, IFBA, Civilian Firearms & hunting riffles 9mm, 22lr, 12G, 38 SPL & NATO, 300 Magnum & Acc blackout.
• Increase organizational significance by forming strong partnerships with firearms brands ( Berrata, Smith & Wesson, Colt, Glock, Sig saure, Hs, Kimber Grand Power, CZ shadow, Springfield, Zev, CZ Luvo, Proof research, Savage, Keltc, Arsenal, steyr, benelli, Alien.... Etc, + Ammoniation.Achieve initiatives in positioning products competitively by creating visibility and product awareness, proving sustainability, and adjusting strategy/roadmap to market needs. Execute product vision by ensuring communication between engineering, manufacturing, technical support, and marketing departments. Oversee business development, logistics, supply chain, quality, programs, business processes, and operations. Lead a team of 263. Allocate a 73M budget. • Improved conservation program reach by driving cultural development to preserve and promote the historical heritage and traditions of the falconry culture in Saudi Arabia. • Served as Project Manager of FHE, IFBA, Civilian Firearms & hunting riffles 9mm, 22lr, 12G, 38 SPL & NATO, 300 Magnum & Acc blackout. • Increase organizational significance by forming strong partnerships with firearms brands ( Berrata, Smith & Wesson, Colt, Glock, Sig saure, Hs, Kimber Grand Power, CZ shadow, Springfield, Zev, CZ Luvo, Proof research, Savage, Keltc, Arsenal, steyr, benelli, Alien.... Etc, + Ammoniation.
Skills: PMP · Multi-task & Handle High-volume Workloads · Import/Export Operations · Logistics Management · Project Management · Financial Planning · Weapons Handling · Exhibition Planning · Exhibition Management · Marketing Event Planning · Event Management · Strategic Planning · Business Planning · Contingency Planning · Identifying New Opportunities · Budgeting · Operations Management · Operational Planning · Event Planning · Firearms Handling
Achieved efficiency and revenue objectives by setting goals and expectations for 25 direct reports using the performance review process and held staff accountable for successful performance. Ensured property policies are administered fairly and consistently. Coached and supported the operations team to effectively manage occupancy and rate, wages and controllable expenses. Delivered excellent customer service throughout the customer experience and encourages the same from other employees. Reviewed guest feedback with the leadership team and ensured appropriate corrective action is taken. Responded to and handled guest problems and complaints. Analyzed service issues and identifies trends
• Strengthened team performance by serving as the coach for following program implementations: \{Mobile guest Service-Guest voice- QA - Landit - Marriott integration team, GXP Admin - DLP - Ebonus - OPERA Champion.
• Property Marriott/SPG Rewards program champion.
• Marriott/SPG integration champion, Front of the house and back of the house
Managed operations with a focus on customer satisfaction (guest feedback, social media review), financial performance).
showed initiative, problem solving, staff training, and team leading. Motivated the Front Office team to provide a high
standard of service for customers. Welcomed guests and fostered customer loyalty through his/her friendly manner.
Managed up to 29 staff Nominated .
• for five-star award - 2016
• Guest satisfaction (Gallup 54.3%) Ranking#1
• Employee satisfaction engagement 87%
• ISRA (international summary risk assessment & hotel self-assessment) 96% green phase.
• Rewarded enrollment green zone with 3800 total.
• Upsold "2nd revenue generation hotel in the region" with 2.6% RevPAR increase & 3.4 Million. - First Class for
outstanding services 2016.
Additional history:
Front Desk Manager At Rotan Hotels, ART Rotana, Bahrain.
Official Distance Training and Educational Materials Designing - (Horizon Ultimate)
Pre opening Hotles
Marketing Officer, 2009
Customer Service Supervisor, 2008
Customer Service, 2007
Customer Representative (call center), 2005-2007
• Accountable for the Training, Development, and Supervision of Customer Service Associates.
- Led team to achieve the award as Staff of the Quarter in the first quarter of 2007, measured by NIBS accounts, sales of new products,
- Assign target sales to each representative.
- Provide training to assist them in new techniques; and ensure compliance with all banking policies and procedures.
• Analyze current market trends and banking programs, and innovate solutions to reduce cycle time and customer-defined defects.
• Exceed weekly sales targets for NIBS current accounts and monthly sales target for loan & credit card application.
• Generate management reports for daily business growth and analysis.
• Generate a team environment throughout the bank to achieve common goals.
courses: PMI-PMP, Project Management Professional PMI-ACP, Agile Certified Practitioner PMI-PRINCE2® Foundation and Practitioner Certification PMI-RMP, Risk Management Professional GAQM-CCMP, Certified Change Management Professional GAQM-ISO 9001: