Assistant manager /Analyst customer complaints
mohamed nasser al sayer & sons
Total des années d'expérience :18 years, 6 Mois
* Supervise the customer complaints handlers in the Service Branches to ensure the continuation of any previously agreed solution.
* Maintain and update the designated system data on periodic bases.
* Analyze customer complaints data generated from the designated systems for all the complaints raised against Toyota and Lexus Service Branches.
* Prepare the required analysis reports to identify points of development and conduct further analysis based on the nature/branch/area to reach the root cause of the complaint.
* Coordinate monthly meetings with the customer complaints handlers in the Service Branches to monitor the progress of any pending issue and ensure execution of previously identified issues.
* Design with the Service Branch managers possible workflows/ways to identify issues before it’s raised officially by the customers.
* A Member of the technical team who handle all Serious cases (Airbag - Fire hazard - Safety Issues - etc..) and do investigation, and finally explain the technical report to the customers.
* Coordinate with the Service Branch managers the application of quality service standards as per MNSS guidelines.
*Contact and follow up with the customers, if and when necessary, for previously raised complaints.
* Insure about that all customers complaints resolved within the target time.
* Providing help and advice to CR staff with support using the organization's products or services. (As per Company Policy).
* Supervise and organize the CR activities to ensure availability for all customer requirements.
* Escalating refunds or compensation issues to the Top management.
* Perform other duties as requested by management.
* Prepare annual plans and budgets to meet the BD/Dept strategic objectives.
* Monitor implementation of the annual plans and measure achievements of results against budgets and objectives and take corrective measures as appropriate.
* Recommend annual strategy in the areas of Customer Relations and Customer Interfacing jobs.
* Knows our target market and what motivates them to buy.
* Identify and develop relationships with vendors & suppliers.
About NCGT&C :
We are a leading company in Kuwait . Today our company operates worldwide, not only in the Middle East, but also all over the world . We are specialist in importing and manufacturing of metals and wood, importing construction materials, importing mechanical and electronic equipment, importing and maintaining laboratories machines .
Provide the required information to customers while maintaining quality.
Receive customer complaints and processing.
Coordinate with the rest of my team providing high level of services.
Work in the branch & field to sell retail banking and financial product like credit cards and cash loan make a presentation in a big companies and organizations to let him know about our bank products and services also handle clients and solve any issue or problem related with his account or his credit card. also make daily plan about who I'll meet today and daily report about who I already make a call with and his status.
training in National Bank of Egypt in banking, investments, credit
training in National Bank of Egypt in banking, investments, credit
training in National Bank of Egypt in banking, investments, credit