أكرم الحافظ, Passenger service supervisor

أكرم الحافظ

Passenger service supervisor

EMIRATES GROUP, DNATA

البلد
الإمارات العربية المتحدة - دبي
التعليم
بكالوريوس, Business Administration & Information System program
الخبرات
23 years, 6 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :23 years, 6 أشهر

Passenger service supervisor في EMIRATES GROUP, DNATA
  • الإمارات العربية المتحدة - دبي
  • أشغل هذه الوظيفة منذ سبتمبر 2003

•To provide consistent quality service to the customers at any designated area (Check-in, Gates Transfer Desk) in line with agreed Service Standards and Standard Operating Procedures (SOP).
•Ensure Safety policy and security standards are applied to work area set by the Company and Local Authorities.

Public relations and human resource officer في modern bakery
  • الإمارات العربية المتحدة - دبي
  • أكتوبر 2000 إلى يوليو 2003

• Doing all forms of e-government as new procedure & also the old procedure.
• Experience with dealing with government bodies, and doing all transaction.
• Updating staff files, staff benefits as per management request.
• Coordinate staff compensation, leave, accommodation, and medical benefits.
• Doing all procedure for export & import goods through Dubai cargo village.

الخلفية التعليمية

بكالوريوس, Business Administration & Information System program
  • في emirates institute of technology
  • يناير 2003
الثانوية العامة أو ما يعادلها, High school
  • في Charity public school
  • يونيو 2000

Specialties & Skills

Microsoft Access
Grievances
Government
Administration
Team Player
Handling customer’s complaint and staff’s grievances
COMPUTER{Microsoft Office software & the Internet- MS Word, Excel, Access, Power Point}.
effective communication and Team player

اللغات

العربية
اللغة الأم
الانجليزية
متمرّس