AKRAM ALHAFEZ, Passenger service supervisor

AKRAM ALHAFEZ

Passenger service supervisor

EMIRATES GROUP, DNATA

Lieu
Émirats Arabes Unis - Dubaï
Éducation
Baccalauréat, Business Administration & Information System program
Expérience
23 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :23 years, 6 Mois

Passenger service supervisor à EMIRATES GROUP, DNATA
  • Émirats Arabes Unis - Dubaï
  • Je travaille ici depuis septembre 2003

•To provide consistent quality service to the customers at any designated area (Check-in, Gates Transfer Desk) in line with agreed Service Standards and Standard Operating Procedures (SOP).
•Ensure Safety policy and security standards are applied to work area set by the Company and Local Authorities.

Public relations and human resource officer à modern bakery
  • Émirats Arabes Unis - Dubaï
  • octobre 2000 à juillet 2003

• Doing all forms of e-government as new procedure & also the old procedure.
• Experience with dealing with government bodies, and doing all transaction.
• Updating staff files, staff benefits as per management request.
• Coordinate staff compensation, leave, accommodation, and medical benefits.
• Doing all procedure for export & import goods through Dubai cargo village.

Éducation

Baccalauréat, Business Administration & Information System program
  • à emirates institute of technology
  • janvier 2003
Etudes secondaires ou équivalent, High school
  • à Charity public school
  • juin 2000

Specialties & Skills

Microsoft Access
Grievances
Government
Administration
Team Player
Handling customer’s complaint and staff’s grievances
COMPUTER{Microsoft Office software & the Internet- MS Word, Excel, Access, Power Point}.
effective communication and Team player

Langues

Arabe
Langue Maternelle
Anglais
Expert