IT Manager
Cepsa E&P ( through a recruitment agency "Altea Energy")
Total des années d'expérience :17 years, 7 Mois
• I was contracted to lead delivery of IT Services and project for GROUPEMENT BMS, an Algerian based joint venture between CEPSA and
SONATRACH engaged in the exploration and production of Oil and Gas.
• Lead an IT team in delivery of several strategic IT initiatives, including IT service management (ITIL), disaster recovery and business
continuity, converged infrastructure, and virtual desktop infrastructure (VDI).
• Controlled operating and capital budget and led contract negations, conducted service reviews, managed suppliers, and prepare d SOW/RFP
responses.
• Data Centre Transformation - Using best practices and industry defined methodology to make the journey to the hyperconverged infrastructure seamless, secure and
successful resulting in significant reduction in TCO.
• Deploying ITIL service management solutions by integrating people, processes and technology to offer world-class service delivery and attract enterprise customers for
revenue growth.
• Developing strategic IT initiatives and leading IT service delivery to improve IT performance and infrastructure reliability whilst reducing CAPEX by 35%.
• Identifying and resolving highly technical issues to resolve application issues and support data migration to a centralized order processing system to help drive revenue.
• Control operating and capital budget ($5M p.a.) and led contract negations, conducted service reviews, managed suppliers, and prepared SOW/RFP responses.
• Implement disaster recovery and business continuity to support business requirements for recovery.
• Software portfolio Management to rationalization usage and maximize value (IBM Maximo, Microsoft, RedHat, SLB Avocet, OPIDIS, Oracle) saving over $1M/year S&M
costs.
• Led migration of Virtual Machines to Azure Virtual Machines for Algeria based clients.
• Prepared capacity and architecture plan to create the Azure Cloud environment to host migrated IaaS VMs and PaaS role instances for refactored
applications and databases.
• Created recommendations on how to duplicate a subset of on-premises machines to the Azure Infrastructure as a Service (IAAS) offering which will be
used for disaster recovery. This analysis included the specifics to synchronize on premise data with SQL Server and SharePoint instances hosted in VMs.
• Performed client acceptance and prototyping using Azure Compute and SQL Azure instances.
• Worked on Data Factory Editor, to create linked services, tables, data sets, and pipelines by specifying JSON definitions fo r these artifacts.
• Built a solution using Azure managed services StorSimple and Blob storage to archive on-premises data to cloud.
• Configured VMs in availability sets using Azure portal to provide resiliency for IaaS based solution and scale sets using Azure Resource Manager to
manage network traffic
• Designed and configured Azure Virtual Networks (VNets), subnets, Azure network settings, DHCP address blocks, DNS settings, security policies and
routing.
• Exposed Virtual machines and cloud services in the VNets to the Internet using Azure External Load Balancer.
• Provided high availability for IaaS VMs and PaaS role instances for access from other services in the VNet with Azure Interna l Load Balancer.
• Implemented high availability with Azure Resource Manager deployment models.
• Designed Network Security Groups (NSGs) to control inbound and outbound access to network interfaces (NICs), VMs and subnets.
• Setup Azure Virtual Appliances (VMs) to meet security requirements as software-based appliance functions (firewall, WAN optimization and intrusion
detections).
• Leveraged VNET system routes and underlying route table that holds Local VNet Rules, On -premises Rules, Internet Rules and IP Forwarding as
design basis.
• Designed User Defined Routes with custom route tables for specific cases to force tunneling to the Internet via on premise network and control use of
virtual appliances in Azure environment.
• Associated routes with VNets via the route table per relationship constraints.
• Managed IP Forwarding for VMs and role instances acting as virtual appliances.
• I was contracted to lead the delivery of IT Services and project for ISARENE, an Algerian based joint venture between PETROCELTIC
International PLC and SONATRACH engaged in the exploration and production of oil and gas.
• Lead an IT team of 10 in delivery of several strategic IT initiatives, including IT service management (ITIL), disaster recovery and business continuity, converged infrastructure, and virtual desktop infrastructure (VDI).
• Controlled operating and capital budget and led contract negations, conducted service reviews, managed suppliers, and prepared
SOW/RFP responses.
• During the SAP implementation As SAP key user I was the department's first contact person for all SAP-related questions, I have to cooperate
with SAP in-house consultants and process owners and proactively support the mapping of internal processes in the system, be responsible
for continuous master data management, process testing, and optimization.
Headline Achievements:
• Reduced IT support and maintenance overhead by spearheading data center virtualization project to reduce server landscape from 40 to 4
and rack requirements from 6 to 2.
• Implemented disaster recovery and business continuity to support business requirements for recovery.
• Manage and execute projects so they stick to the schedule, scope, and budget.
• Track project milestones and deliverables, communicating with clients and co-workers as necessary to keep them
• abreast of the project’s progress.
• Create and manage work breakdown structures of IT projects.
• Collect and summarize information in preparation for creating and submitting status reports.
• Responsible for the technical and administration aspects of the company’s Database infrastructure.
• Development of web-based interfaces for databases and web applications.
• Responsible for database security and preventing data loss.
• Involved in the design of physical database schema, data modeling, and performance tuning.
• Implementation of tools and procedures improving the quality of the technical service.
• Participation in the economic strategy and the development of the company.
• Customer relations: Customer service management, needs analysis, planning, compliance with specifications
• Project management for VSEs and SMEs on VOIP, SIP, CENTREX, IPBX, COMPUTING.
• Integration of mobility solutions: push mail Blackberry, 3G access cards, ...
• Fortigate VPN integration with Data and Voice solution.
• Exchange Server Administration, clouds
• Administration of AD, DNS, DHCP, Firewall.
• Meeting clients or account managers to discuss the business objectives and requirements of the job.
• Estimating the time required to complete the work and providing quotes for clients.
• Developing design briefs that suit the client's purpose.
• Thinking creatively to produce new ideas and concepts and developing interactive design.
• Using innovation to redefine a design brief within the constraints of cost and time.
• Presenting finalized ideas and concepts to clients or account managers.
• Working with a range of media, including computer-aided design (CAD) and keeping up to date with emerging technologies.
• Proofreading to produce accurate and high-quality work.
• Demonstrating illustrative skills with rough sketches and working on layouts ready for print.
• Commissioning illustrators and photographers.
• Working as part of a team with printers, copywriters, photographers, stylists, illustrators, other designers, account executives, web
developers and marketing specialists.
• Provides second-line investigation and diagnosis
• Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
• Escalates unresolved incidents/service requests within agreed timescales
• Logs relevant incident/service request details per help desk procedures
• Communicates with client regarding incident progress
• Ensures tickets are always updated until issues are resolved
• Conducts customer/user satisfaction call-backs/surveys
• Completes GET IT training for User Support Analysts
• Complies with QHSE and IT policies
• Liaises with clients, other SLB IT support groups and 3rd party providers when necessary
• Performs staging of PCs
• Performs IMAC (Install, Move, Add and Change)
• Conducts hardware and software maintenance and support
• Provides a Tech Support to the RTOM (Real Time Operations Monitoring) infrastructure to ensuring service Quality both in Rig Support and
Data Management aspects of the project.
• Ensures the Rig Support Activities (Rig connection to the OSC, Troubleshooting of data quality issues...)
• Managing Network Activities with Network team ensuring a consistent connectivity.
• Managing the infrastructure that includes InterACT system (security, folders management, and maintenance and database administration.)
Job Roles: Bonatti Algeria Branch Remote Support / Helpdesk Coordinator; ICT Infrastructure specialist, coordination and management of
Services and Projects division of Bonatti Algeria Branch, maintains and supports client (SONATRACH) and Bonatti as well as works on IT
projects. Tasks include, feedback to management on activities, infrastructure management and coordination, system architecture, IT Staff
leader.
Responsibilities:
• Network & computer systems administrator on all sites (up to 400 PCs).
• Coordinate with the Bonatti headquarters ICT Department and all sites.
• Deployment and configuration the Network IT Infrastructure.
• Administration of the database including performance monitoring and tuning
• Installing, Configuring, and Administering Windows 2008 Server (Active directory, DNS, DHCP, GPO, Terminal Server, Hyper-V) on HP
ProLiant 380 G6 servers.
• Manage the Active Directory to allow ease of administration of domain users and resources.
• Manage Backups System on HP StorageWorks 1-8 G2 Tape Autoloader with Symantec Backup Exec 2010 R2.
• Security management with Microsoft ISA Server 2006 and web filter with SurfControl Web Filter V.5.5.3.
• Installation and management of Trend Micro OfficeScan v.10 SP 01.
• Local mail server with MS Exchange 2007.
• Local mail system with Outlook 2007.
• Network remote control (Workstations & servers) by DameWare Mini Remote Control Application.
• Maintenance & installation LAN/WAN equipment (HP Procurve 4204vl/2520G-24/2510G-24 D-LINK WiFi routers).
• Installation & Manage Wireless System on a main camp.
• Manage Panasonic TDA 200 PABX using Panasonic PBX Unified Maintenance Console v.7.1.1.3.
• Management of calls Logs with Panasonic PBX Unified Maintenance Console v.7.1.1.3.
• Network & computer systems administrator on the site (up to 150PCs).
• HP ProLiant 380 G5 servers (Sharing, Active directory, Exchange Server) Installation whit implementing the latest enterprise connectivity
technology (Windows server), and disaster recovery.
• Populating a database with new information or transfer existing data into it.
• Creating back-up copies of data.
• Manage Backups System on Overland Storage NEO LXN2000 tape library with NetWorker Administrator v.7.2 Build 494.
• Security management with Checkpoint SecurePlatform NGX R62..
• Installation and management of McAfee Virus Scan Entreprise 8.5.0i.
• Local mail server with MS Exchange 2003.
• Local mail system with Outlook 2003.
• Network remote control (Workstations & servers) by DameWare Mini Remote Control Application v.5.1.3.0.
• Maintenance & installation LAN/WAN equipment (Cisco Catalyst, D-LINK WiFi routers).
• Installation & Manage Wireless System on a main camp.
• Manage ALCATEL OmniPCX Office PABX With ALCATEL Lucent OmniPCX v.6.1.6.1.
• Management of calls (Incoming / Outgoing) with ALCATEL OmniVista 4760.
Responsibilities:
• Installations of 1 .2m Ku band Andrew antennas.
• Management of 4.7m Andrew VSAT equipment and iDirect hub at Data Center (DTI; Direction technologique de
• l’information) for voice, data and video communication.
• Monitoring and Controlling VSAT systems and associated services with iDirect'si Vantage Network
• Management System (NMS) with a complete suite of tools (iBuilder v6.0.9.0, iMonitor v6.0.9.0, iSite v6.0.9.0).
• Management of Cisco CallManager system v.4.1(3) (Configuring a multiple Cisco IP Phone Models).
• Network infrastructure administration (30PC).
• IBM xSeries 206m server (sharing Server, Active directory, Mail Server) Installation whit implementing the latest enterprise connectivity
technology (Windows server), and disaster recovery, with Restructure of Active Directory to allow ease of administration of domain users
and resources.
• Backups System on NetCenterNetwark Hard Drive with VERITAS Backup Exec v.10.
• Firewall with MS ISA Enterprise Edition.
• Installation and management of Symantec Anti-Virus Corporate (Server, Client).
• Local mail server with MS Exchange.
• Local mail system with Outlook.
• Network remote control (Workstations & servers) by Terminal Server, DameWare, VNC.
• TCP/IP traffic analyze LAN/WAN with Sniffer PRO.
• Deploy designing applications to workstations (AutoCAD, Artlantis, ArchiCAD, Autodesk 3ds Max).
• Maintenance & installation LAN/WAN equipments (Switch 3Com, routers WIFI Linksys).
• WAN network Installation “LincsysWiFi Router Model: WRT300N Wireless-N Broadband (Cisco)”.
• SAGE V.14 ligne 100 (the Payroll and Accounting) Installation and technical assistance of software package for Users.
• Installation and management of PABX SIEMENS HiPath 1150.
• Staff training.
• Network infrastructure administration “20PC” (Installation & Management).
• PABX’s Programming (Intelbras, Panasonic, Siemens) on the main base and the Camp.
• DHCP server Installation and management (VSAT system routing).
• Backup system with VERITAS Backup Exec v.10 (installation, configuration & management).
• Firewall with MS ISA Enterprise Edition.
• Installation and management of Trend Micro OfficeScan v.10 SP 01. (Server, Client).
• Local mail server with MS Exchange.
• Local mail system with Outlook.
• Network remote control (Workstations & servers) by DameWare.