أكرم السعدي

( save desk ) by saving customers who want to disconnect their agreements with ooredoo and solving their problems and renew their agreements.

( marking ) by calling customers who their agreements will be expired and give them offers to renew their agreements and convince their of that .

Contacting clients whose contracts are nearing expiry and convincing them to renew their contracts .
Contacting clients who have submitted to renew their contracts, want to add devices to their contracts, or
want to update their packages .
Contacting clients who complain about their packages or have any complains, solve their problems and
try to satisfy them .

1. Responding to customer inquiries about the problems of their vehicles and their condition.
2. Responding to customer inquiries about the specifications and features of our new cars.
3. Receiving customers complaint and solve it .
4. Helping customers whose cars broke down on the road .
5. Handling our winchs drivers ( their duty, missions and breaks ) .
6. Call customers to remind them about their service due and their warranty contract and convince them to
renew it .
Saving customers who was upset from Ooredoo and they want to cancel their agreements with Ooredoo,
by solving their problems and switch their minds to keep them contracted with Ooredoo .

Responsible for Instagram, Snapchat and Email by responding to clients through them and answering their questions about our products, preparing their requests, following up the status and posts of company accounts and listening to customer problems and solving them

1. Customer service by answering their calls, registering their requests and complaints and explaining to them about
our medical products and giving them advice sometimes.
2. Preparing customer orders from the store and communicating with Delivery representative to deliver orders to the
customers homes and assuring customers that their orders arrived on time.
3. Responsible for the companys social media, such as WhatsApp, Instagram, etc. .. By downloading posts and stories
on a daily basis and responding to messages and comments periodically throughout the day.

1. Monitors the items inventory and anticipates items needs in light of future promotions, new model years, trends,
and suggested stock orders.
2. Responsible for the security of inventory and for analyzing the quality of items .
3. Responsible for training and leading the new sales men and for reviewing team performance on a regular basis,
according to dealership policy.
4.Work closely with other leaders in the dealership, planning for the appropriate availability of items and supplies, and
participating in forecasting and revising plans.
1. Work with retail wholesale customers in considering credit applications, handling complaints, and negotiating
prices to ensure customer enthusiasm.
2. Recruit, train, an motivate a sales team toward hiting specified sales goals.
3. Continually analyze the sales process in an effort to refine and improve its success, and work with upper
management to establish sales reporting framework.

sale a parts of car