Delinquency Control Team Leader
Arab Bank
Total years of experience :20 years, 6 Months
1. Tracking loans portfolio's movement and monitor closely high balance delinquent accounts in bank's produts ( Credit cards, Cash loans and Auto loans).
2. Escalating serious delinquent accounts to external collection force.
3. Monitoring and reporting the team's MIS and the external collection force performance.
4. Reviewing new loan's applicant's profiles to minimizing the business's associated risk in terms of Client's internal history and CBE reports.
5. Rescheduling all the outstanding due amounts and the remaining principles for those who can’t abide any longer to the original deal with the bank in flexible terms of tenors and the equal monthly installments in order to assure future account normalization.
6. Reporting the collection's monthly result to the higher management
1. Interact with customer problems and offer the suitable solutions.
2. Opening new accounts with different types (Personal, Payroll and corporate).
3. Issue ATM cards for the customers.
4. Sales and marketing bank products (Loan, Credit Card, Deposit and Banc assurance).
5. Issue Checkbooks and Balance Certificate for the customers.
6. Member in the bank activities for Marketing.
7. Signature verification for the clients.
8. Making all accounting entries related to my work.
9. Responsible for payroll accounts
10. Making outside calls for important clients.
I lead and manage a team made up of seven or eight people. I decide whether to grant loans and the policy on managing overdrafts. I am in charge of the image our clients have of the Group as a whole - customer satisfaction. However, all in all, I am in charge of making sure that we remain profitable.
1. Present and sell company products and services to current and potential clients.
2. Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
3. Follow up on new leads and referrals resulting from field activity.
4. Identify sales prospects and contact these and other accounts as assigned.
5. Prepare presentations, proposals and sales contracts.
6. Develop and maintain sales materials and current product knowledge.
7. Establish and maintain current client and potential client relationships.
8. Prepare paperwork to activate and maintain contract services.
9. Manage account services through quality checks and other follow-up.
10. Confers with and assists in customer-related issues, including collections and complaints, as needed, to maintain good customer relations
11. Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
12. Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
13. Coordinate company staff to accomplish the work required to close sales.
14. Develop and implement special sales activities to reduce stock
1- Dealing with customers.
2- Solving clients' problems
3- Responding quickly and accurately to incoming enquiries from customers.
4- Present daily activity & others Report.
5- Gather, organize & summarize information for monthly reports.
6- Protect the department confidential issues.
7- Completely avoid & prevent any leakage of vital information to any part inside or outside the department.
8- File & archive documents in a professional manner that allows retrieving any document easily.
9- Manage the team members to achieve the daily target & following the system.
10- Dealing with customers complains.
11- Prepare monthly reports about complains & their requests.
12- Follow up competitors update News to use as in the sales tools.
13- Respond positively to the team member’s objection manners.
14- Proven leader ship skills, including managing & motivating other staff to achieve targets.
15- An effective communicator in any internal problems.
16- Train the new comers.
17- Activating new contracts on the systems.
18- Posting payments of the customers on the system.
- Actively apply on going up over incoming/outgoing calls.
2- Present daily activity & others Report.
3- Gather, organize & summarize information for monthly reports.
4- Protect the department confidential issues.
5- Completely avoid & prevent any leakage of vital information to any part inside or outside the department.
6- Manage all hard phone calls.
7- File & archive documents in a professional manner that allows retrieving any document easily.
8- Manage the team members to achieve the daily target & following the system.
9- Prepare monthly reports about complains & their requests.
10- Follow up competitors update News to use as in the sales tools.
11- Respond positively to the team members’ objection manners.
12- Proven leader ship skills, including managing & motivating other staff to achieve targets.
13- An effective communicator in any internal problems.
14- Train the new comers.
15- Charging customers Credit Cards on the spot & posting the payment.
1- Responding quickly and accurately, by telephone, to incoming telephone enquiries from customers.
2- Solving Problems.
3- Team Leading.
4- Payment Posting.
5- Authorizing new contracts.
6- Solving credit card problems.
7- Sharing outgoing campaigns.
8- New sale calls handling.
9- Capturing enquiries in the System.
10- Solving clients' problems.
11- Handling a prospective customer, this includes capturing prospective customers in the System.
12- Identifying and escalating enquiries that require supervisory/managerial involvement.
13- Report immediately the leads inquiries.