أكرم حكيم

Key Deliverables:

-Identify and develop new business opportunities in KSA, by promoting the products to the clients

-Building and management relationship with B2B customers.

-Designing and implement strategic business plans that helps expand company’s customer base and ensures its strong presence

-Setting Objectives for each client.

-Building and promoting strong, long-lasting customer relationships by partnering with them and understanding their needs

-Identifying emerging markets, market shifts and competition status

-Managing all sales, operations and staff in B2B department.

Highlights:

-Contribute to create the strategic plan of the department.

-Create and design all department operations.

-Create sales team goals, objects and quotas for each products line under B2B department.

-Contribute in haring B2B sales staff.

-Start selling and achieve great result during first 3 months.

Key Deliverables:

- As a part of management team, making sure all staff delivers the highest possible level of
customer service.

- Seeking out any additional opportunity to promote sales.

- Supervising and coaching the staff to ensure they achieve their targets.

- Communicating any stock issues or recommendations to the relevant management, making sure that the store achieves its stock loss targets.

- Acting as the first line of support in solving escalated customers’ sales related complaints.

Highlights:

- Enhanced customer experience through training the team on proper customer
engagement, cross selling, and customer service.

- Streamlined sales system and procedures to decrease customer waiting time by more
than 50%.

- Participated personally in direct sales at peak times, achieving one of the highest sales
figures in the first month.

Key Deliverables:

-Developing and coaching the VIP packages sales team.

-Supervising the lead generation process and optimal distribution of it among sales team.

-Leading the sales team towards achieving the monthly & yearly sales targets.

-Acting as the first line of support in solving escalated customers’ sales related complaints.

Highlights:

-Team managed consistently achieved, on average, 40% higher than assigned monthly targets.

-Generated highest sales numbers amongst sales teams in the kingdom for the past three years in a raw.

-Achieved the highest employee retention rates in Mobily sales teams, with 0% employee turnover in the last 3 years.

-Attained an evaluation of “Exceptional” in 3 of the last 4 years .

Key Deliverables:

- Prospecting new customers.

- Achieving monthly and yearly sales targets.

- Fully comply with internal policies.

Highlights:

- Devised a new prospecting tactic, leading to
increased sales and hit rates.

- Achieved individual and team monthly/yearly
targets consistently with no lapses.

- Consistently recognized as one of top sales officers
in the western region.

- Won in-house sales contests.

Key Deliverables:
- Promotional visits to customers.

- Generated enquiries as well as offered solutions.

- Managed key accounts.

- Followed through to the closing of sales as well as
tracked the execution of order.

- Coordinated the after sales support.

- Managed payment collections & resolved problems
regarding the same.

Highlights:

- Created the highest number of new customers in
both 2007 & 2008, turning at least 5 of them into
key accounts.

- Managed a dozen of key accounts, raising the level
of relationship into a partnership.

- Penetrated several new market segments.

- Geared the customers’ focus away from price
sensitivity via consultative techno commercial
solution offering.