Business Architect
ITP
Total years of experience :9 years, 0 Months
reengineering processes of Saudi National Security Project:
- Studied and assess current Business Processes.
- Created As-is documents for current business processes.
- Created business work flows to all processes with respect to external parties.
- Created Target (To-Be) documents for the desired business processes (Modifying existing processes, creating new processes.
- Modeling processes using tools such as ARIS.
EA SWCC Project:
- Assessed internal functions, business development strategies, and IT processes.
- Created Business Reference Model (BRM), which is a framework facilitating a functional view of the SWCC lines of business (LoB) in compliance with NORA (National Overall Reference Architecture), including its internal operations and its services for citizens, independent of the agencies, and offices performing them.
- Creation of the Business Architecture Baseline document in compliance with NORA, this document contains the principals (which contain the ground rules to reach and achieve the enterprise strategic goals) as well as the as-is business areas, Line of Businesses, functions and Sub-functions of SWCC as well as the service catalogue (if available)
- Creation of Targeted Business Architecture document, which include the Gap analysis and suggested initiatives in order to improve the enterprise functions as a whole.
- review all document with key stakeholders and get the approval on the documents.
Royal Saudi Air Defense Forces Project | RSADF
the project aim was to study and re-engineer 40 systems in RSADF
Ministry of Finance | SARF Project:
SARF is a system built to handle payments of workers in the government sectors.
The project aim is to cover more governmental sectors and improve the process.
Sehati Project:
The project aim is to build a module that operates as a managed service system for the council of cooperative health insurance (system) Naphies.
• Elicited requirements for IVR, defined and wrote the high-level requirements.
• Delved further into details and produced a BRD consisted of the following:
IVR Tree Process Map
Process Description
Business Rules
Scripts
• Elicit requirements, write the High level requirements, have it
• reviewed by all stakeholders and then approved.
• Delve further into detailed requirements after the approval of
• the High Level Requirements (HLR).
• Writing the Functional Specifcations Document (FSD) using
• artifacts such as: Activity Flow Diagrams, User stories, State
• Model Diagrams, Use case and use case Diagrams.
• Define Basic Flow and Alternative Flow Scenarios.
• Identify the Business Rules.
• Identify Business and Systems actors.
• Identify Risks and errors.
• Conduct a review session with all stakeholders.
• Work Closely with all stakeholders to incorporate all changes and comments to update the drafted FSD and then have it approved.
• Collecting requirements from the business to establish KPIs that would allow us to analyze the business behavior from a 360 point of view.
• Catch the possible opportunities and participate in business case initiation.
• Seeking best practice solutions.
• Gather requirements to create a BRD and have it signed by the client and goes the extra mile to manage implementation and testing.
• Translate stakeholder requirements into tangible deliverables such as use cases, user stories, workflow/process diagrams, data flow model diagrams.
• Evaluating risks related to requirements implementation,
• testing processes and project communications.
• Communicate clients business requirements by constructing easy-to-understand data and process models.
• Partnering with developers to automate manual processes.
• Collaborate with stakeholder groups across the organization to ensure business and technology alignment. proposed solutions meeting defined specifications and needs.
Operational engineer | NPG Operation Team
JUN 2014-present
Stingray Company-Zain Project
• ¨ Responsible for MNP system operations which will be included the following:
Ø Operation:
§ Ensuring application processes are up, running, and efficient.
§ Resolving any problems with system processes.
§ Ensure that business flow is streamlined according to the standards and requirement
of MNP business users (MNP customer care team).
§ Extracting system reports.
§ Reporting system bugs to 2nd L & 3rd L Support teams.
§ Following up on issues/tickets list with vendors (2nd L & 3rd L Support teams).
Ø Support:
§ Troubleshooting for problem isolation and resolution, along with the required
investigation through the following areas to determine the root cause of any failure
related to:
¨ Web
¨ Application
¨ Database
¨ Third Party Software
¨ Integration scripts and solutions.
¨ Network
§ Handling 1st and 2nd level of system support on iConectiv/Telcordia MNP
application.
§ Resolving operational bugs and issues due to incorrect configurations.
§ Applying software fixes and patches.
§ Automating the operational tasks.
§ Development of full scope cross-system health checks and having the operational grip of
the system.
§ System Performance Tuning.
Responsibilities:
• Checks for Mount Point Space availability.
• Monitoring and generating KPIs & Reports for Server performance & processing speed, the KPIs are
based on agreed timing (Daily, Weekly, Monthly, ..)
• Monitoring Number of pending files
• Monitoring Number of processed files
• Monitoring Rejected Files & Rejection Reasons
• Periodic application restarts and refreshment
• Monitoring file archiving and file retention periods and optimizing available file system space in
order to store backups for the longest periods
• Reference data integrity and maintain Lookup tables.
• Daily OS Monitoring and Health check
• Monitor the daily backlog
• Monitor daily file trend
• Monitor Zero Byte Files
Operational engineer | Revenue Assurance & Fraud Management Operation Team
Roles as RAFM Technical Support Engineer:
¨ generating weekly reports for business operational activities.
¨ Reviewing system functionality and features, and introducing and developing operational
health checks to maximize utilization and efficiency:
§ Data Collection
§ Data Loading
§ Data Validation
§ RA KPIs
§ Fraud Alarms
§ Case Management
§ Reporting Module
§ Stingray’s iView 360 Dashboard for business users.
I've been awarded the bachelor degree with honors in telecommunication engineering.