Technical Support
AMSI
Total years of experience :12 years, 8 Months
Troubleshooting Hardware and Software problems, help and advice
users with their technical issues or any new technology or software.
Technical reports and document control.
Responsible for hardware and software installation, maintenance,
repair and replacing parts as required.
Printers, Plotters and multifunction copier installing configuring
and monitoring.
IP cams, Video conference, Time attendance,
CCTV Installation, configuration and Troubleshooting.
Handling IT purchasing requests for all AIC Offices and Sites in KSA,
Studying and control the requirements and requests for IT Hardware Equipment’s and consumables, cooperate with company’s stores ( Fixed Assets, IT Department Stores, Consumables Store) to maintain stores as required.
Handling all employees requests through HelpDesk Software and escalate
Their technical issues to the right IT technician or team.
Maintenance for hardware and software problems for computers and laptops inside office - received from sites or from offices.
Prepare computers for new employees and follow up with user’s creation, Email addresses, Cisco extensions and any privileges requested by users.
Create users and manage accounts for new employees using AD windows Server 2012, Lync 2013, Exchange 2013.
Troubleshooting Hardware and Software problems, help and advice users with their technical issues or any new technology or software.
Engineering software’s (Tekla X-steel, AutoCAD, Bentley software’s …) installation server side and client side, troubleshooting, multiusers and group’s creation.
Storage control and backup solutions for engineering data and projects.
Technical reports and document control (Indexing, archiving, and Classifying).
Downloading and uploading Projects received from clients or factories using FTP.
Responsible for hardware and software installation, maintenance, repair and replacing parts as required.
Printers, Plotters and multifunction copier installing configuring and monitoring.
IP cams, Video conference, Time attendance, Security alarm system, CCTV Installation, configuration and Troubleshooting.
(Providing technical support to ADSL problems, ADSL Troubleshooting and fix line services).
