Moustafa Mohamed Abd El-Aziz Omar

1- Level 1 & 2 support -Troubleshooting and repairing hardware and software related issues
2- Escalate unresolved calls to the infrastructure support team
3- Responsible for maintaining a high level of customer service and professionalism for all support queries

Expansion of Holy Mosque
(Security Buildings, Haram Hospital, First Ring Road and Bus Stations)

Project :Kudi Centralize Bus Station (Support more than 500 users)

1- Performing routine audits of systems and software
2- Manage the IT budgets and expenditure on hardware and software.
3- Reporting to the IT Manager, IT Director& Chief Executive.
4- Trouble shooting/Problem Solving/ Disaster Recovery/ providing support of IT Hardware, Software installation, QA and testing of installed enterprise LAN/WAN networks
5- System administrator for Operating system (Windows 7, Windows 8, Windows 10).
6- Administration and managed Active Directory 2008 (Users/Groups/Computer Accounts management).
7- Procurement of IT hardware, software and maintenance products & services.
8- Technical support for Digital Copier hardware & Plotters.
9- Developing & Maintaining the Company IT Systems, Software and Databases.
10- Supervise a team to build and install portal network infrastructure from cabling to IP address configuration, purchase IT equipment and manage contracts with ISP companies.
11- To Evaluate, Test, Advise, Train New Users.
12- Installation and Administration of Local Area Network, Manage & Planning & Installing & Testing

Project :First Ring Road (FRR)

IT Technical Support Team Leader (Support more than 600 users)
1- Technical Support for Hardware and Software
2- Installation and Administration of Local Area Network.
3- Ensuring administrative and IT records entered and updated correctly.
4- Established, Manage and Security Network and Fixing problem both hardware and software.
5- Responsible for hardware and software installation, maintenance and repair.
6- Performing routine audits of systems and software
7- Manage the IT budgets and expenditure on hardware and software.
8- Reporting to the IT Manager, IT Director& Chief Executive.
9- Maintenance different kind of machine such as (Dell, IBM & Compaq).
10- Technical engineering for Digital Copier hardware & Plotters.
11- System administrator for Operating system (Windows 7, Windows 8, Windows 10).
12- Provided technical support, including identifying problem incidents with their subsequent resolutions.
13- Supervised and performed installation of new IT network equipment and system software’s.
14- Issuing and Configuring Access Cards for the New Employee’s and giving appropriate access as per the User Access Group.
15- Maintained company peripheral network devices regularly and Manage network hardware and equipment, including routers, switches, access points.

1. Established, Manage Network of Factory and Fixing problem both hardware and software.
2. Troubleshooting/Problem Solving/ Disaster Recovery/ Providing support of IT Hardware, Software installation and infrastructure/ QA and testing of installed enterprise LAN/WAN networks.
3. Networking Management Enterprise WLAN/LAN/WAN design, implementation and support, TCP/IP, VLANs, Ethernet 10/100 Enterprise Network Infrastructure building, and CSU/DSU.
4. Technical support/customer care.
5. Providing networking, design, installation and maintenance services.
6. Responsible for configuring and test any new hardware and software.
7. Visit client sites to help with installation, deployment, and troubleshooting.

-Meeting clients to discussed matters towards smooth flow of business.
-Solved any problems and conflict within the work place.
-Created and initiated strategies to secure work orders.

- Deals in all kinds of PC trouble shooting.
- Provides information and technical supports to clients.