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AKRM Bouchemama, Quality Assurance

AKRM Bouchemama

Quality Assurance·WebOps

Morocco

Diploma, English Studies

Work experience

Total years of experience: 3 years, 5 months

Quality Assurance

January 2024 - Present

WebOps

Casablanca, Morocco

January 2024 - Present

Meticulously review and assess content to uphold stringent quality
standards and platform guidelines. Play a pivotal role in developing
and implementing quality assurance processes to enhance the
effectiveness and accuracy of content moderation activities. Identify
trends and patterns in content issues, providing valuable insights to
refine moderation strategies and mitigate risks effectively.
Collaborate closely with cross-functional teams to establish best
practices and guidelines for content moderation, ensuring alignment
with company objectives and regulatory requirements. Maintain high
standards of content quality and accuracy through regular audits
and performance evaluations, while providing constructive feedback
and training to content moderation team members. Dedicate efforts
to continuous improvement initiatives, resulting in optimized content
moderation workflows and increased operational efficiency.
Additionally, maintain meticulous documentation and records of
content moderation activities to ensure compliance with industry
standards and regulatory mandates.

Company industry:
Software Development

Customer Service QA Specialist

January 2023 - Present

Kuaishou

Casablanca, Morocco

January 2023 - Present

ensuring that products meet certain standards of quality before they reach the customer. Their main goal is to prevent defects and ensure a smooth, functional, and high-quality product

Company industry:
Internet & E-commerce
Job role:
Quality Control

Content Moderator

October 2023 - October 2024

WebOps

Casablanca, Morocco

October 2023 - October 2024

responsible for reviewing and moderating user-generated content
across various digital platforms to uphold platform guidelines and
community standards. This involved meticulously assessing content
for appropriateness, relevance, and compliance with company
policies. I effectively identified and removed any inappropriate or
offensive material to maintain a positive online environment.
Collaborating closely with cross-functional teams, including legal
and customer support, I addressed content-related issues promptly
and ensured brand integrity was upheld. I also played a key role in
developing and implementing moderation processes, contributing to
the continuous improvement of content quality and user experience.
Additionally, I stayed updated on industry trends and best practices
to adapt moderation strategies to evolving needs.

Company industry:
Software Development

Education

Ibn Toufail Universit

January 2022

January 2022

Diploma, English Studies

Morocco

El FATH

January 2019

January 2019

High school or equivalent, Language And Literature

Morocco

Skills

TEAMWORK
Intermediate
TEAMWORK
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
ORGANIZATIONAL SKILLS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MULTITASKING
Intermediate
MULTITASKING
Intermediate
CRITICAL THINKING
Intermediate
CRITICAL THINKING
Intermediate
PROJECT MANAGEMENT
Intermediate
PROJECT MANAGEMENT
Intermediate
CONTENT DEVELOPMENT
Intermediate
CONTENT DEVELOPMENT
Intermediate
SELF DIRECTED LEARNING
Intermediate
SELF DIRECTED LEARNING
Intermediate
CONTENT CREATION
Intermediate
CONTENT CREATION
Intermediate