Assistant Office Manager
IFS.
Total years of experience :13 years, 8 Months
• Managed and fielded calls overseeing - vendors, costs, setups, labor, supplies, logistics, bookkeeping, counselling support, maintenance and facilities
• Supported HR department tasks - new hire orientation, updating and maintaining employee records, accurate payroll processing
• Scheduled and coordinated correspondence, appointments, memos, and meetings, ensuring timely communication inside and outside the organization.
• Prepared and submitted online certificates and applications.
• Responsible for office inventory - stocking, procuring, and record keeping.
• Researched, analyzed and evaluated vendors as per business requirements
• Liaised with stakeholders and business owners on IT requirements - products, services and maintenance
• Negotiated and managed vendor contracts - deliveries and support as per SLAs
• Managed vendor documentation and record keeping - contracts, renewals, deliveries, expenditure, procurements, KPIs, onboarding and offboarding.
• Coordinated with the finance team for procurement and invoice processing
Other Work Experience
• Prepare quotes, proposals and service contracts for new and existing customers for all IT-related products, services and solutions.
•Respondtoallcallsandemailsinanefficientandtimelymannerwithaccurate information.
• Communicate with distributors, vendors, and suppliers within the Middle East and request quotes and compare prices for maximum ROI.
• Researchandbuildmutually beneficial relationships with new IT distributors, vendors and suppliers
• Maintain all existing and new vendor, supplier and distributor databases.
• Uploadandprocess all proposals, opportunities andordersonMicrosoft CRM.
• Maintain and record all customer databases on Microsoft CRM.
• Prepare and maintain an organized database of all purchase orders received and issued.
• responsible for and maintaining all documents of orders received, orders placed, orders processed, orders pending and orders completed.
• Follow up, track and receive incoming inventory and orders placed with suppliers and distributors within the Middle East.
• Responsible for on-time delivery of goods and services to customers and ensuring deliveries contain all items in
• good conditions.
• Responsible for issuing and maintaining delivery notes database and updating inventory for monthly stock
• check.
• Issuing, maintaining and tracking all invoices to customers and from suppliers and distributors.
• Follow up with customers and the sales team to close deals and provide necessary support in achieving sales targets.
• Coordinate with other departments to ensure any internal and customer issues are handled aimed at best practices.
• Register and associate the company to become partners with top IT distributors.
• Update Microsoft CRM daily to ensure sales team records and sales activity reports can be generated.
• Conduct day-to-day research and development and stay up to date with new IT products and services in the market to be the best competitive solution provider in Kuwait.
• First point of contact to all customers in the IFA group of companies in Kuwait for all desktop support and maintenance.
• Responsible for performing more complex to basic hardware and software support, installation,
• compatibility checks, and maintenance for Windows and Mac-based networked computers and
• peripherals.
• Diagnose and troubleshoot software, network connections/devices, and hardware failures.
• Ensure that issues are managed and resolved in a timely and professional manner.
• Install and update computer application software as needed.
• Install local and network-attached printers and other peripheral devices.
• Liaise with other IT teams to troubleshoot any current integrated technology issues.
• Serve as backup for other staff members in a mutually supportive teamwork environment and respond
• to system failure and maintenance emergencies.
• Support cellular devices as needed.
• Ensure all computers, notebooks, and devices meet the company standards and requirements.
• Follow-up with customers to ensure issues have been resolved
• Contact Centre Support-emails and calls for all medical professionals across USA
• Maintained30%above team average in Customer Satisfaction feedback
• Processed inbound and outbound calls 20%faster than team average
• Work cited as standard best practices and used for quality and training purposes
• Software support for all APPLE devices-setup installation of OS, updating system software, backup and restore
• Analyzed common application issues and sent feedback to developer team
• Hardware support for all APPLE devices setup, installation; Configuring of system peripherals;
• processing replacements of damaged and corrupted devices.
• Provided first-call resolution on 80% of inbound calls.
• Support, detect and diagnose system issues, update
• system software, backup and restoration of data.
• Software support to Windows OS-Install OS; Configuring peripherals, components and drivers;
• Troubleshooting corrupted system applications.
• Coached new team members on customer service skills.
• Provided hardware support to all DELL customers based in Canada - hardware fault detection,
• replacement and installation of internal components
• Among the top 3 performers in the DELL hardware training center
• Up-selling of DELL accessories with focus on products of the day
• Maintained monthly sales target volume of 70% in a team of 25
• Consistently received positive feedback from customers on quality of service provided
Coordinated operational needs
Managed guest check-ins and check-outs
Provided assistance to guests - resolve complaints, respond to guests' inquiries and requests
Ensure accuracy of billing and payment processes