Technical Consultant
Emirates Airlines
Total years of experience :16 years, 4 Months
Independently handling end to end delivery of the Emirates Mobile Apps (Android, iPhone, iPad & Apple Watch). Collaborate with stakeholder to translate high level requirements into user stories, create initial estimates, resolve queries, ensure all the requirements are met &deliver the quality product while working in agile methodology. Responsible for analysing e-commerce transaction using Google Analytics and Facebook Analytics which helps in devising continuous improvements and better customer experience. Help prioritize business requirement with product owners and stakeholders. Test and Validate changes in staging and production environment to ensure negative client impact is avoided. Contributed in testing the integration of Apple’s mobile payment feature “Apple Pay” for iOS device. Worked on mobile marketing engagement platform “Swrve” to send in-app notification to mobile user. Maintain a report awareness on all ongoing activities in a clear and concise manner.
Lead a team of 3 people and responsible for distributing work within team, monitoring team progress, ensuring quality of service and reporting to management. Worked with product owners to develop and prioritize product backlog and project strategies. Prepare process mapping, analysis and issue resolution as well as detailed user acceptance test cases as a part of SDLC. Worked on Swift messages, International Payments/Domestics Payments and highly exposed to BFSI domain both from testing & business point of view
Independently handling end to end delivery of the games which includes interaction with stake holders, resolving queries, creating test documents, performing testing and ensuring bug free release.
Prepared technical/testing documents for market specific jurisdictional requirements.
Extensively used ad-hoc testing techniques to find out issues in different scenarios like: power failure, creating a lockup, different denomination for a game & different configurations.
Mathematically checked the soft meters reading as the game progresses. These meters contain the credits input by the player in the machine, credits won by the player & the loss.
Liaison between QA and business unit managers, development teams, and support staff, and thus acted as the primary resource for resolving issues.
• Lead a team of 3 people and responsible for distributing work within team, monitoring team progress, ensuring quality of service and reporting to management.
• Involved in end to end testing of the application to ensure complete validation of business requirements, was also responsible for interaction with the Business Analyst on the client side to understand the project road map.
• Created Test plan to assess risk factors during the Test Life cycle, writing test cases and test scenarios for unit modules based on the specifications / application prototype provided by the client, execution of test cases while maintaining defect matrix sheet and performing regression testing in cross browser.
• Created an initial estimate & work breakdown structure of the work required to perform testing.
• Performed backend testing by sending SQL queries to DB2 server using Putty to ensure that orders placed via Web or Customer Care can be fulfilled from Order management system and are sent back to commerce
• Performed Integration Testing for Payment (Credit Card, Paypal and BML) and Tax Plug-in. Verified the payment of the order placed via Credit Card on the Cyber source
• Verifying the order processing status by loading the XML’s file in the back-end.
• Worked on Management Centre to create various Promotions, Web Activity and Experiments (A/B experiments, content based Experiment)
• Performed Ad-hoc, exploratory & regression testing in cross browser environment.
Merit scholarship holder in Punjab Technical University for securing highest marks in the Year 2004-2005.