أكثم شلبي

1. Operational Efficiency
2. Financial Management
3. Staff Management
4. Customer Experience
5. Compliance and Standards
6. Marketing and Promotion
7. Inventory and Supply Chain Management
8. Reporting and Analytics
9. Expansion and Growth

-Manage overall functioning of the restaurants including operations, marketing and sales, customer service, administration, and financial management to deliver predefined business objectives.
-Develop annual business plans and budgets and ensure effective execution across all departments of the restaurants to achieve sales, revenue, profit, and growth targets.
-Formulate and implement effective marketing strategies including creation and execution of innovative promotional events and discount offers.
-Administer operation budgets controlling all purchases, costs and expenses as well as identifying and minimizing wastes to improve financial performance.
-Monitor and supervise customer service delivery including prompt and courteous attention to guests, order taking and delivery food and beverages and resolution of complaints and issues assuring high levels of customer satisfaction.
-Supervise and ensure maintenance of high standards of quality, hygiene, food safety and health and safety regulations as per company policy and statutory requirements.
-Manage the process for hiring and onboarding of staff including interviewing, selecting, inducting, and training of new employees.
-Coach, mentor and counsel staff and lead by example to build and sustain a performance driven, accountable and competent team.

*Operate 5 stores in both markets (Kuwait & UAE), reporting to the operations manager.
*Manage 500+ employees, ensuring that our employees have adequate knowledge and resources to follow the Code of Conduct.
*Build a strong relationship with the finance, supply-chain, cost control, marketing, and training departments, which are the front liner for our business success.
*Supervise the business performance, through motivating and developing the restaurants leaders, consistently achieving the agreed KPI’s, attention to essential criteria for net profit, including sales budget, shrinkage, wages, write-off, cash control and store expenditure.
*Monitor and control stores compliance in all areas, including customer care, effective planning, staff training and development, audits, and loss prevention perspective.
*Coach the store managers and Junior staff to reach their full potential, and help creating their successful plans, to become effective team leaders.

-Implemented the casual dining concept in all PEI WEI branches, created all the training materials needed and presented to the Host Brand.
-Work hands on hands with the Host Brand team, sharing and exchanging the training plans and the new execution process in recipes.
-Creation of the new Menu recipes, build it from scratch, products approval, menu items setup and ready in the POS, was my responsibilities.
-Worked with the Quality Assurance department for implementing the Allergen protocol for the first time in the middle east, it was a big project which consumed a lot of time, we got it done successfully, and I became the Brand Allergen Champion.
-Opened a successful 8 restaurants in a multiple market, (Kuwait, UAE & KSA).
-Trained 400+ team members, and certified 20+ Managers and Chefs.

Restaurant General Manager
-Led 145 team members, in addition to 13 managers and chefs in one location, preparing for the grand opening in Sidra-Riyadh.
-Achieved the highest day sales among all the GCC branches, having a sale of SR 220, 000.00 in the next day we opened the doors to our guest.
-Served 1500 guests every day with a sale of SR 1, 365, 000.00 on a weekly basis, with maintaining a high levels of customer care and handling complaints, as necessary, customer service is paramount.

Kitchen Manager
-Managing an Asian cuisine is not that sounds easy, it needs someone who can excel in leading a team, coordinating together, working in a teamwork all the time … which I was able to do that on an amazing way.
-Managing the pressure in a very positive way was the key to my success, fresh kitchen, fresh sauces (Homemade) was my area of interest, making sure we are spot on and ready to serve the guest.
-Supervise the food margin and rise it up from 66% to 76% in 5 weeks frame time, managing the prep sheets based on sales forecasting, controlling the wastage, setting the correct par levels of purchases are the main and solid reasons to achieve and reflect a great store margin.
-Creating all the controllable paperwork needed for the operations, which it was our first location opening in Avenues Mall, Kuwait.

Assistant Restaurant Manager
-Trained of PEI WEI was in Phoenix, Arizona, USA for 10 weeks, boosting my strengths in the kitchen area, developed my skills and working on my opportunities.
-Jumped on the first branch opening in Avenues, Kuwait, preparing for the opening with the rest of the team and with the Host Brand, makes me love the concept and excel in my job.
-Demonstrates integrity, honesty, and knowledge to promote the culture, values, and mission of the Brand.

-Led all aspects of multi-unit operations and efficiently handled the administration of store operations.
-Managed overall operations, and business development activities in the branch; built sales and service culture, developed the managers capability for the achievement of sales goals.
-Ensured achievement of monthly targets with qualitative & quantitative objectives set for the team.
-Ensured brand visibility, Checked products availability, proper rotation, and expiry dates in line with company standards, along with products presentation.
-Built and managed relationships with existing and prospective customers to maximize sales and satisfaction.
-Monitored the branch financial performance to achieve sales, growth, and profitability targets.
-Maintained and utilized up-to-date knowledge about the markets served, customers, vendors, and competitors to drive successful sales and business development operations.
-Supervised customer service operations to render and achieve quality services as well as optimize client satisfaction levels and generate additional avenues for business.