عشوان العشيوي

Identify business opportunities, including new markets, and implement them through operational plans and initiatives.
Formulate goals and define development and business improvement procedures.
Follow best practices to develop products and enhance the sales process.
Prepare a methodology to attract customers, understand their needs, and provide them with accuracy and high professionalism.
Organize work with the business development, sales, and marketing management teams to ensure brand promotion.
Build partnerships with various entities and companies to ensure the desired positive results are achieved.
Conduct research and present innovative ways to develop the organization's business.
Review periodic reports on the results to make appropriate corrective decisions.

- Manage center operations, provide leadership in strategic and operational planning, and lead the development of center initiatives, and improvements for effective delivery of center services.
- Establish work procedures and processes that support the bank's standards, procedures, and strategic directives.
- Provide daily objectives, and develop reward systems for productivity that motivate new hires and seasoned workers alike.
- Plan and coordinate workloads to ensure that administrative tasks are completed on time and in a professional manner, and compliant with applicable legislative responsibilities and standards.
- Liaise with the quality assurance associates to monitor the performance of the bank, and come up with action plans to ensure that plans agreed upon are met on a monthly basis.
- Responsible for the preparation, documentation, and analysis of management information of key performance indicators to ensure targets set by the bank are met.
- Develop a customer service-focused team that engages with stakeholders to provide strategic administrative support and identify continuous improvement opportunities.
- Assist with monitoring the performance of the bank and contribute to the training and development of the team through coordinating and facilitating training, and identifying development needs.
- Meet targets and those of the team as a whole, supervise the day-to-day activities of the team, and assist in the smooth running of the team.
- Conduct analysis of progress by collecting and analyzing call-center statistics (sales rates, costs, customer service metrics, etc.), and hold monthly meetings regarding goals and tasks.
- Hire, coach, and provide training to personnel to maintain high customer service standards.

- Solicit, cultivate and steward new business partnerships while maintaining a high level of account servicing and strong relationship management of existing corporate partners.
- Meet with potential clients to determine their needs, offer advice on how to achieve their goals, and recommend solutions based on the bank's services.
- Establish relationships with clients to learn about their needs and help them make informed financial decisions.
- Review client contracts to ensure they comply with industry standards or internal policies.
- Coordinate with other departments to ensure that services are delivered as promised, and direct activities of external agencies, establishments, and departments that develop and implement communication strategies and information programs.
- Analyze the bank's financial performance, make longer-term financial forecasts, and recommend ways of cutting costs.
- Review loan applications for compliance with bank policies regarding income, assets, employment history, credit history, and other factors.
- Review statements and other reports to monitor customer accounts for signs of unusual activity.
- Negotiate the terms of loans or other financial instruments offered to clients.
- Provide information about various investment products, such as mutual funds or insurance policies, and help clients choose appropriate services that fit their needs.
- Review account statements and perform other administrative tasks, such as updating account information or processing wire transfers.
- Support the Director of Marketing and Corporate Relations in cultivating, building, and nurturing corporate partners as well as institutional strategic partnerships and alliances that are essential for advancing and successfully achieving the vision of the bank.

• Supervise branch staff to achieve required sales. • Planning to increase sales. • Organizing workforce sales. • Develop vendors. • Awareness and motivation of vendors. • Help with sales.

• Open personal accounts. • Opening of corporate accounts. • Selling personal finance. • Sale of mortgage finance. • Sell credit cards. • Selling Takaful products (Islamic insurance). • Assist and solve customer problems. • Provide financial advice to customers. • Engage and sell investment funds to clients