Al Ameen Abdulsalam

• Providing in-person, remote support for resolving technical issues and providing technical assistance for all operating systems and applications, Providing new employees with required hardware and appropriate access to the company’s computer systems
• Managing Active Directory, Deploying and upgrading operating systems, creating and deleting user accounts, and maintaining computer database and group policy.
• Antivirus Management Using Crowdstrike to protect the Organization against threats.
• Email Security Management Using Barracuda to Protect the Organization against threats.
• Monitoring Anti-Spam settings, Archiving accurately and reliably backup all company data and emails.
• Monitoring M365 health alerts, license management, review security / compliance needs and usage metrics.
• Managing Mailbox license, converting regular mailbox into shared mailbox & providing access to the mailbox to other users upon the request by enabling litigation hold.
• Assisted in implementing directory synchronization, password synchronization.
• Creating and provisioning virtual machine, templates, clones, and snapshots Using the vSphere Client.
• Manage the vCenter Server inventory and the vCenter Server configuration Using VMware vSphere® Client.
• Managing Monitoring Esxi Hosts and Clusters, Patching of Esxi Servers by Coordinating with HPE.
• Testing, validating and installing operating system and application security/performance patches.
• Handling incident management through IVANI (ITSM) tool.
• Assisted In Rebuilding of Raqmiyat Network Environment from Scratch Including Installation of HPE Servers & Aruba, Cisco switches to Rails, Cabling, Crimping & Punching.
• Assisted in Implementing VMware Environment in Raqmiyat.
• Develop expertise to train staff on new technologies.

• Providing technical support across the office through Teamviewer.
• Deploy and upgrade operating systems through MDT.
• Monitoring and maintaining systems of Barcco Meeting room solution.
• Repairing and replacing equipment as necessary.
• Troubleshooting of Printers.
• Installation of Office Tools Such as Office 365, Email on mobile devices, Outlook on the Web, OneDrive for Business, MS Visio, MS Project.
• Antivirus Management Using Symantec endpoint protection to protect the Organization against threats.
• Installing & Configuring VPN Client to Ensure the Remote connectivity of users outside the office.
• Handling incident management through MangeEngine

• Providing technical support across the office through desktop central & quick assist.
• Managing of IP Phones from Avaya Aura® System Manager 8.1
• Installing, Configuring of Avaya Softphones in Both Android & Windows.
• Deploy and upgrade operating systems
• Antivirus Management Using Trend Micro Apex One to protect the Organization against threats.
• Monitoring and maintaining systems for Meeting room solution such as MAXHUB, Barcco, Zoom, Microsoft Teams, Air Server, IPTV
• Installing & Configuring Forticlient Vpn to Ensure the Remote connectivity of users outside the office.
• Repairing and replacing equipment as necessary
• Training new joiners on E-signature, TEC Send.
• Managing iPads from the charging station.
• Installation of Office Tools Such as Office 365, Outlook for Mac, Email on mobile devices, Outlook on the Web, Exchange Online, OneDrive for Business
• Asset management of Hardware’s such as Laptop, Monitor and other peripheral devices over excel sheet, Review Technical Documentation and procedures.
• Liaise with vendors and other IT personnel for problem resolution.

• Responding to technical support calls from end users through SCCM, ManageEngine, Quick Assist
• Managed various medical equipments used for visa medical screening
• Setting up user accounts and profiles on the network
• Installing updates, patches to applications
• Installing and configuring operating systems, anti-virus software and other applications such as Microsoft Office
• Troubleshoot communications issues within Teams by using advanced tools.
• Diagnosing and fixing network problems and hardware or software faults
• Keeping a record of issues and faults along with solutions, for future reference.

 EGPWS Software & Database Update.
 ULB Functional Test.
 24 Months MPFR Inspection, Replacement & Data Downloading.
 CVR/FDR Data Downloading.
 ELT Self Test.
 Communication Check for Renewal of Arc.
 2 Year Radio Inspection.
 Replacement of Audio Selector Panel.
 300 Hours/12 Months Optional Radio Inspection.
 100 Hours OOP Inspection.
 Replacement of TCAS.
 Pre-flight & Post flight Inspection
 Assisted in Engine Change.
 Assisted in Rotor Blade Replacement.
 Assisted in Performing Borescope Inspection of Turbo Shaft Engines.

Aircraft Types:
---------------------------
 SIKORSKY S-76C++ Fitted with Arriel 2S2 Multi Engine.
 BELL 407 Fitted with Rolls Royce 250 Single Engine.
 BELL 206L Fitted with Rolls Royce 250 Single Engine.

 Assisted in Carrying out Transit Inspection, A-Check, Daily Inspection, Weekly Inspection, Component
Replacement & Snag Rectification.
 Assisted in Monitoring gauges, dials and various indicators to ensure aircraft are operating correctly.
 Assisted in Monitor gauges, dials and various indicators to ensure aircraft are operating correctly.
 Assisted in Conducting routine and special inspections as required by regulations.
 Assisted in Checking for corrosion distortion, and invisible cracks in the fuselage, wings, and tail, using x-ray and magnetic inspection equipment.

Aircraft Types:
-----------------------------------
 Airbus A320 Fitted with Pratt and Whitney Engine.
 Airbus A320 Fitted with CFM Engine.

Practical training covering servicing, modification, repairs of electrical equipment & scheduled checks under the supervision of licensed A.M.E.

• Diagnosing of mechanical or electrical problems
• Repair wings, brakes, electrical systems, and other aircraft / avionics components
• Replace defective parts, using hand tools or power tools
• Examine replacement aircraft avionics parts for defects
• Testing of aircraft parts with gauges and other diagnostic equipment
• Inspect completed work to ensure that it meets performance standards
• Keep records of maintenance and repair work

Aircraft Types:
-------------------------------
• MERLIN 2B-AT Fitted with Garrette Turboprop Engine.
• LEARJET 24E Fitted with Turbojet Engines.
• CESSNA 152 Fitted with Lycoming Piston Engine.
• CESSNA 150 Fitted with Continental Piston Engine.