Network Support Engineer
Saudi Aramco
Total years of experience :5 years, 6 Months
Creating a detailed business analysis, outlining problems, opportunities and solutions for a business
Budgeting and forecasting.
Planning and monitoring.
Managing and maintaining the operation of Walaa’s online portal. Preparing weekly and monthly reports including online sales reports. Cross-department coordination and communication to ensure that matters get resolved with minimum disturbance to the online operation.
Direct contact with customers to solve any problems they face. Testing new services to provide technical feedback that is shared with the developers of these services.
Execute customer support strategies for the current and future web enhancement and upgrades.
Works closely with call center team to provide information and help resolve issues pertaining to customer inquiries