Customer service & Supply Chain Coordinator
Arrow beverage
Total years of experience :13 years, 11 Months
Arrow Beverage Factory -Mar2015-Present
Dealing with customer inquiries and solving their problems
Assisted in strategic planning logistic management and export documentation
Managed quality, quantity Tracking, inventory levels
Management of upstream and downstream value-added flows of materials, final goods, and related
information among suppliers, resellers and final consumers
A planning and management of all activities involved in sourcing, procurement, conversion, and logistics
management, also coordination and collaboration with channel partners which may be suppliers,
intermediaries, third-party service providers or customers
Customer Service Executive
Aramex -Aug 2013-Feb 2015
Handle incoming phone calls
Resolve standard customers requests and followup to customer service team
Trained and managed customer service employees in all job responsibilities
E-Marketing
Qent-oct 2010-Jan2013
Carry out all necessary activities to provide goods to customers on time and low cost as possible
Building and managing customer relationships through marketing using a variety of tools from to help organizational design, incentive scheme
Motivate and encourage the beneficiaries and offer or paid course-international-in electronic marketing
-I arrange interviews with clients and business owners with the management of the Institute (who apply for courses for their employees).
- Enter data in the system.
- Schedule and receive communications.
- Send offers to me owners of companies and institutions.