Call Center Agent
RMH Teleservice, Asia Pacific, Inc.Expert Global Solution/Alorica CompanyLuisa Building one
Total years of experience :2 years, 11 Months
Greet customers warmly and ascertain problem or reason for mailing.
Resolve customer complaints via email.
Assist with placement of coupons, refunds, or exchanges.
Take payment information and other pertinent information such as addresses and phone numbers.
Inform customer of deals and promotions.
Work with customer service manager to ensure proper customer service is being delivered.
Checking applicant’s requirements.
Assisting customer’s concerns about our service.
Providing customer satisfaction.
Answers customer’s inquiry.
Segregating e-mails or concerns accordingly.
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
-Directs visitors by maintaining employee and department directories; giving instructions.
-Maintains security by following procedures; monitoring logbook; issuing visitor badges.
-Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
-Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
-Contributes to team effort by accomplishing related results as needed.
-Giving or advertising promotions to the guest.
-Answering customer inquiries.
, Ins. SOS Drive, Bajada
, Inc.
, Inc. 2012-2016 Sta. Ana Ave., 8000