IT Operation Supervisor
Dubai TV
Total years of experience :12 years, 1 Months
2009 -2013 Dubai TV Dubai, UAE
IT Operation Supervisor
* Leading the team, prepare the schedule for the whole month.
* Holding a weekly meeting to follow the work and solve and improve the work.
* IT Asset Management.
* Inventory Maintenance.
* Handling all incoming purchase requests.
* Apply user policies and other procedures on users acquiring new Hardware.
* Categorize Consolidate and Create Purchase Requests and send to Procurement.
* Handle all relations with Procurement department, follow up on orders and propose new services and suppliers to Procurement.
* Check and Confirm receiving of orders in coordination with Store.
* Manage inventory levels and keep sufficient stock for fast moving items.
* Supervise the implementation of an IT Asset Management module as part of ITIL framework.
* Implement specific policies related to personnel Hardware acquisition: laptop policy, PC policy, printer policy Etc.
* Supplier Management: Handle all supplier relations including current services, maintenance contracts, new requested services and evaluation of suppliers.
* Follow up all the projects in IT (exchange 2007, OCS, Efax, internet, intranet and Oracle database)
2008 Dubai TV Dubai, UAE
Technical Support Supervisor ( experience 6 years)
* Set up the network in the News Center in media city within two months.
* Responsible for Nortel PABX Exchange telephone system at the News Centers.
* Supported IT Helpdesk staff on Desktops, Networks, and Operating Systems etc.
2007 Dubai TV Dubai, UAE
Head of Technical Support and helpdesk ( 3 months)
* Controlling the support team and the helpdesk
* Dealing with companies and purchase IT items.
2006 Dubai TV Dubai, UAE
Project leader of IT department
* Scheduling training courses, Planning and Following up (UNIX and Windows Operating Systems, Broadcast Master, CCNA etc)
* Lebanon Aid Program Project Leader.
2004-2006 Dubai TV Dubai, UAE
Technical Support Supervisor
* Set up the network in the News Center in media city for two months.
* Responsible for Nortel PABX Exchange telephone system at the News Centers.
* Supported IT Helpdesk staff on Desktops, Networks, and Operating Systems etc.
2002-2004 Dubai TV Dubai, UAE
Computer Programmer ( experience 2 years)
* Designed programs on Oracle Database.
* Computerized many manual tasks.
* Worked as a Team Member in the Content Management System (MCMS) Project.
2001-2002 Emirates Bank Group Dubai, UAE
Help Desk ( technician)
* Solved IT problems on phone.
* Logged and followed up the calls into the system.
* Supported users in case of IT problems.