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Ala Ali, Order Management supervisor

Ala Ali

Order Management supervisor ·Etihad Etisalat Co. - Mobily

Saudi Arabia

Bachelor's degree, BSC IT

Work experience

Total years of experience: 18 years, 4 months

Order Management supervisor

June 2012 - Present

Etihad Etisalat Co. - Mobily

Riyadh, Saudi Arabia

June 2012 - Present

• Monitoring the quality, quantity, cost and efficiency of the movement and storage of goods.
• Coordinating and controlling the order cycle and associated information systems.
• Analyzing data to monitor performance and plan improvements and demand.
• Allocating and managing staff resources according to changing needs.

Company industry:
Telecommunications
Job role:
Support Services

QAT (Quality Assurance Team)

October 2011 - November 2011

Etihad Etisalat Co. - Mobily

Jeddah, Saudi Arabia

October 2011 - November 2011

• Checking the readiness of Mobily branches & kiosk in Jeddah, Makkah & Al-Madinah for Hajj season.
• Send daily report to higher management with regards to continuing evolution.
• Coordinate with other departments to fill any deficiencies.

Company industry:
Telecommunications
Job role:
Quality Control

IT Supervisor

January 2007 - January 2011

Saudi Axiom telecom ltd.

Khobar, Saudi Arabia

January 2007 - January 2011

• Manage 3 main service centers in terms of application maintenance
• Found and build alternative solution for management challenges
• Maintain Database integrity and backup scheme.
• Supporting end users with required IT related Training.


Others:-

• Isolate and diagnose common network problem.
• Setup Active Directory; security, users right, and VPN connection.
• Setup and manage; Firewall, VPN, Intrusion Detection & Prevention.
• Bandwidth Management for Applications & Services, Load Balancing & Failover
• Maintaining hardware and software equipments (purchase/inventory).
• Build and maintain a trouble shooting ticket system.
• Build and maintain web based IT inventory application.

Company industry:
Telecommunications
Job role:
Information Technology

IT Technical support

January 2007 - April 2007

Network lines Co. Ltd.

Riyadh, Saudi Arabia

January 2007 - April 2007

• Training users on system.
• Support users in out locations.
• Work as data controller.

Company industry:
Telemarketing
Job role:
Information Technology

Education

Bandelkhand Univ.

July 2008

July 2008

Bachelor's degree, BSC IT

India

Skills

Problem Solving

Expert

Programming of Resources required for the Project

Expert

software trouble shooting

Expert

End Users Training

Expert

Programming

Expert

Application specialist

Intermediate

Oracle programming

Intermediate

Problem Solving

Expert

Programming of Resources required for the Project

Expert

software trouble shooting

Expert

End Users Training

Expert

Programming

Expert

Languages

English

Expert

Arabic

Expert

Memberships

Axiom telecom co.

IT superviosr

April 2007