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Ala Quqa, Executive Secretary

Ala Quqa

Executive Secretary·Lafarge Concrete Jordan

Jordan

Bachelor's degree, Human Resources

Work experience

Total years of experience: 15 years, 4 months

Executive Secretary

July 2021 - Present

Lafarge Concrete Jordan

Amman, Jordan

July 2021 - Present

Company industry:
Corporate Management Office
Job role:
Administration

GM Executive Assistant

January 2021 - Present

Lafarge Concrete Jordan–

Amman, Jordan

January 2021 - Present

• Managing diaries and organizing meetings and appointments, often managing access to the CEO.
• Support all BOD activities; preparation of meetings, agendas, presentations, and follow up on minutes.
• Establishing an efficient scheduling calendar for cross-market meetings & appointments with differing time
zones.
• Overseeing and following up on daily and weekly tasks required.
• Handling requests and queries appropriately
• Flagging any potential issues or delays ahead of time.
• Writing internal documents and corporate communications accordingly.
• Booking and arranging travel, transport, and accommodation.
• Organizing corporate events and conferences.
• Reminding the CEO of important tasks and deadlines - keeping on top of all the necessary details.
• Prepare formal letters, documents, reports, presentations, and correspondence on behalf of the General
Manager.
• Creating and managing databases and efficient filing systems.
• Implementing and maintaining procedures/administrative systems.
• Liaising with staff, suppliers, and clients. (Launching events & town hall meetings).
• Collating and filing expenses in an expedient manner.
• Miscellaneous tasks to support the CEO, to ensure that the business is being run properly and complying with
legislation and regulations.
• Conducting any necessary research.

Company industry:
Industrial Production

Admin Supervisor

January 2020 - January 2021

Edgo Management Group

Amman, Jordan

January 2020 - January 2021

• Prepare and manage reports, manuals, correspondence, and other documents using a database or word
processing.
• Work with other supervisors to coordinate workplace activities with other departments, units or teams.
• Implement company or departmental policies, procedures and quality/service standards.
• Maintain records, including inventory, personnel, orders, supplies, and maintenance documentation.
• Manage a team of administration professionals to achieve operational objectives.
• Provide guidance and support to administration staff to perform their duties effectively.
• Supervise the monthly Billings, recurring invoices, and apply advance payments.
• Ensure that the administration team follows company standards and guidelines for operational efficiency.
• Provide support to resolve any problems faced by the administration team.
• Manage the staffing and supply needs for all departments.
• Organizing travel and accommodation for staff and customers.
• Arranging both internal and external events.

Company industry:
Oil & Gas

Corporate Executive Assistant

January 2016 - November 2018

Eagle Hills

Amman, Jordan

January 2016 - November 2018

• CEO office management and executing daily tasks hand overs.
• Assets handling, Incoming external calls, and newsletter management.
• Bookings, Reservations, and events organization inclusive of all detail planning.
• Execute in depth research, data allocating, and analyzing requested to upper management.
• Correspondence management with suppliers, Third party stakeholders, overseas guests, and official bodies.
• Travel coordination, venue bookings, domestic travel, and hotel reservations management.
• Hands on client relationship management.
• Hosting training and conferences coordination.

Company industry:
Real Estate

Head Executive Assistant

January 2012 - January 2016

2012–Nestle

Amman, Jordan

January 2012 - January 2016

• Responsible for: Assets, files and documents, mail, faxes, incoming external calls, newsletter subscribers management.
• Manage outlook calendar, bookings & reservations.
• Maintain all correspondence follow-ups, comments and/or need for discussion requiring GBMs signature.
• Deep research and compilation of various facts, data, and figures for reports.
• Meetings listener, organizer and do-er under the direction of GBM to assist the administrative operational
decisions.
• Handling all incoming and outing PR advertising materials, cards, sending and receiving all related giveaways
for VIP clients, suppliers, and rest of the official bodies.

Procurement Specialist:
• Be the companys Purchase Requestor for Management, HR & Finance (all non- Marketing, IT & Finished
Goods). Being the main contact with the buyers at NME in the above-mentioned areas. And responsible for
managing vendor service contracts and RFP processes, purchase orders, space planning, tracking, move
coordination and new hire space accommodations. Also, responsible to maintain vendors data (data capturing
& correction at source), plus all related accounting information & to follow up on all blocked and parked
invoices. Be the companys Goods & Services Receiver in the above-mentioned areas.

Company industry:
Food & Beverage Production

HR Personnel

January 2011 - January 2012

Coca Cola Bottling Company

Amman, Jordan

January 2011 - January 2012

• Provide feedback on employee morale to Director of Human Resources, indicating suggested corrective
action to resolve any problem areas.
• Make a general renovation for all the employees files and make two separate files for each employee one for
Semantis the personnel papers and the other for the vacation and making the needed follow up for filling all the
-Solutionde gestionde candidatures
employees official books and vacations.
• Most important task is working the employees vacations and time off on both SAP system and excel sheet.
• Excellent in preparing all types of HR reports.
• Make a general renovation for the dead file for all the company leaving employees in special numbered box
files and make the same in excel sheet to make it easy for us to pick any employee dead file.
• Build a personnel system (SAP) and enter all the employee's information in the system and enter the new
employees files up to date.
• Supervising the implementing of the internal policies and procedures and taking the right action against those
who do not apply.

Company industry:
FMCG

Human Resources Officer

January 2010 - January 2011

–Future Arab Investment

Amman, Jordan

January 2010 - January 2011

• Handle all HR areas: develop HR system and procedures, job description, recruiting and selection,
performance and appraisals, motivation, employee relations.
• Handle all employees relations in terms of administration issues (Social security, insurance, salaries,
vacations, and labor law)
• Responsible for recruiting and interviewing potential employees,
• Following up all the company and employees issues with the related parties such as: medical insurance,
social security.
• Listen to employee problems and provides feedback to functional managers to ensure corrective action is
taken.
• Asking the related managers about their employees evaluations.
• Provide advice and counsel to employees as to Division Human Resources policies and procedures and
employee benefits.

Company industry:
Retail & Wholesale

Education

Valencia Colleges

May 2010

May 2010

Bachelor's degree, Human Resources

United States

GPA (rating): Good

GPA (rating): Good

Amman Academy School

May 2004

May 2004

High school or equivalent, others

Jordan

Skills

BOOKING SALES
Intermediate
BOOKING SALES
Intermediate
BUSINESS PRESENTATIONS
Intermediate
BUSINESS PRESENTATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
CORPORATE COMMUNICATIONS
Intermediate
DATABASE ADMINISTRATION
Intermediate
DATABASE ADMINISTRATION
Intermediate
DOCUMENT PROCESSING
Intermediate
DOCUMENT PROCESSING
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
WORD PROCESSING
Intermediate
WORD PROCESSING
Intermediate
WRITING
Intermediate
WRITING
Intermediate

Languages

English
Beginner
Arabic
Beginner

Training and Certifications

Certifications
Certified Human Resources Specialist

Training
Environmental Sustainability Leadership Training
Mar 2023