علاء عبد الله

+ Delivered expert advice on electronics and appliances, helping customers find the right products based
ontheir needs.
+ Consistently exceeded high monthly sales targets by 30-40% through strong product knowledge and
strategic upselling.
+ Managed POS transactions, returns, and customer complaints with professionalism, maintaining high
customer satisfaction,
+ Played a key role in visual merchandising and in-store promotions, increasing product visibility and driving
foot traffic.
+ Recognized multiple times by management for achieving top sales performance and excellent customer
service.
+ Mentored and trained new sales staff, helping them reach performance targets quickly and adapt to
company standards.

+ Conduct night audit procedures: Balance and close daily financial transactions, verify guest charges, and
generate reports.
+ Manage front desk operations: Greet guests, handle check-in/check-out, provide exceptional customer
service, and resolve inquiries and issues.
+ Ensure the accuracy of financial records: Reconcile transactions, including cash and credit cards, and
verlfy room rates and fees.
+ Monitor hotel security: Maintain a safe environment, monitor surveillance, perform security checks, and
respond to incidents.
+ Handling guest requests and complaints: Address and resolve guest concerns quickly and effectively.
+ Prepare reports: Generate and distribute occupancy and revenue reports for management analysis.
+ Assist with night-time operations: Collaborate with housekeeping and maintenance and coordinate
additional guest services.
+ Complete administrative tasks: File documents, update guest information, and ensure smooth front desk
operation.
+ Adhere to financial controls and regulations: Follow procedures, handle cash and credit cards, and ensure.
compliance with laws and regulations.

handling GCC Regions
+ Conduct outbound sales calls to identify and engage potential clients for NetSuite ERP solutions.
+ Collaborate with Sales Managers and Presales teams to visit end users and present tailored solutions.
+ Promote the benefits of NetSuite ERP to clients, focusing on their specific needs and business challenges.
+ Utilize the NetSuite CRM system to track leads, manage customer interactions, and monitor sales activities.
+ Develop strategic plans to meet sales targets in the Middle East, with a focus on Kuwait, Qatar, and Saudi
Araba.
+ Build and maintain strong relationships with clients to ensure customer satisfaction and retention.
+ Prepare and deliver compelling sales presentations and product demonstrations.
+ Analyze market trends and competitor activities to identify new business opportu
+ Provide feedback to the management team regarding market conditions and customer Insights.

+ Greeting and welcoming customers in a friendly manner.
+ Maintaining complete knowledge of all menu items, cooking methods, and beverages selection.
+ Taking orders, upselling specials, and ensure customers need and satisfaction.
+ Responsible or organizing the bar and creating new flavors each week that suits customers need.
+ Training new employees and ensure they get full training and knowledge regarding customer service and
menu specialties.
+ Recognized for ability to communicate with customers and provide exceptional services that ensures
client retention and positive feedback.
« Proven ability to increase sales through upselling techniques as well as implement addtional processes
that drive profitability.
+ Improved Teamwork skis that highlights reliability and punctuality, communicating and listening, conflict
management
+ Eamed employee of the months tite for a year span.