علاء الجاسر

• Provide support in operation, installation, patching, security hardening, Upgrades. Configuring and maintaining UNIX, Linux, Windows, Mac based servers, virtual environments (including VMware, Citrix, Proxmox and OS native virtualization platforms), Docker Containers, SAN and IBM Tivoli Storage Manager (TSM) Tape Library backup environment in WCMC-Qs facilities.
• Develop, install, administer, and troubleshoot services on servers to ensure reliable deployment and operation. Which includes: Apache, Tomcat, Webdav, SVN, GIT, DNS, DHCP, Email services, File share services, LDAP, MySQL, VMware, Shibboleth IDP, Docker, Puppet, Ansible and Active Directory.
• Establish, install and maintain provisions for fault tolerance and backup operations on servers and individual client systems including F5 BIGIP Load balancer and Samba CTDB file shares. Responsible for the restoration processes of servers. Assist staff with restore requests. Assist, monitor and contribute in planning, evaluation, integration and installation of server hardware, software and related technologies. Provide technical support to other systems administrator, other ITS units and WCMC-Q clients.
• Server migration across hardware and virtualization platforms (P2P, P2V, V2V).
• Administration of SAN Storage (Dell Equallogic and IBM v7000), Enterprise Backup Solution (IBM Tivoli Storage Manager
(TSM) / TKLM / IBM Tape Library / IBM Brocade SAN switches) and Vault/DR operations.
• Administration of cloud services such as Office 365, Box and Azure Cloud.
• Prepare documentation for hosted services, procedures and policies and preparing for Audits.
• Monitoring infrastructure and services using tools such as Nagios, Check_MK, Cacti and SMSFoxbox.
• Perform systems level programming on servers using Shell scripts, Perl, Java and PowerShell.
• Participate in weekly team meetings, discussions of technical and process issues for the team and other knowledge sharing
forums such as WCMC-Q Issue Tracking System, internal WCMC-Q Wiki and other network based information systems.
• Manage projects including; initiation, workload assignment, prioritization, job sharing, documentation.
• Proactively take on responsibility for a proper resolution of assigned calls with full ownership of the tasks, being sensitive to
operational requirements such as ensuring minimal service interruption. Monitor and coordinate outstanding issues/requests
placed in the Issue Tracking System for timely resolution and customer satisfaction.
• Prepare documentation for hosted services, procedures and policies. Prepare for internal and external Audits.
• Study, learn and keep abreast of the latest developments in technology. Use initiative and creativity to further enhance user
services, and recommend new technology and new services applicable to WCMC-Q infrastructure and progressive growth.

• Installation and Administration servers and Infrastructure hosted in Amazon Cloud services.
• Installation and Administration of different flavors of Linux Operating systems including: Redhat, Debian and Gentoo Linux
servers hosted in Amazon cloud services and local data center. Administration of network, routers, VPN, DNS and Firewalls.
• Configure and manage MySQL databases and database servers. Perform daily database backups and restores as needed. Develop techniques to prevent database locking while backups are taking place such as having a dedicated slave server just for
backups or using techniques like LVM snapshots.
• Administration of web servers and Forum sites.
• Creation of custom Operating system builds using Gentoo to improve performance by compiling only needed libraries and
packages.
• Patching, upgrade, security hardening, performance tuning and disaster recovery.
• Setting and implementing Backups and DR plans and backups scheduling.
• Scripting, task automation and logging and verifying the completion of scheduled jobs such as backups.
• Install and configure monitoring systems to insure the availability of all servers, resources and network devices and report any
outages or interruptions to system administrators and to management.

• Support, configure and automate the deployment of Linux infrastructure, which includes Installation of Linux servers (Standalone, Cluster).
• System monitoring configuration. Network, firewall and VPN management. Subversion server configuration and management.
• Tuning Servers and preparing perquisites, iSCSI targets, SAN LUNs and partitioning for the installation of Oracle products
(Oracle database, application server, Weblogic, EBS, Oracle grid control and Oracle RAC).
• Support and troubleshooting of clustered SAP & clustered Oracle database servers.
Systems Administrator
BSC in computer science from Al-Yarmouk University - Jordan: Graduation: August 2004 GPA:
Work Experience
71.2
Qatar

• Administration of network routers, firewalls, DNS, PXE Boot. Wireless networks configuration, troubleshooting and performance tuning.
• Install, Configure and Manage Virtualization systems such as (XEN, KVM, RHEV and VMWare) to host operating systems as virtual machines and increase the utilization of hardware resources. Create virtual machines and convert physical servers hosting Linux and Windows operating systems to virtual machines. Optimize virtual machines performance and troubleshoot all issues as needed.
• Installation and Administration of Operating systems including Redhat Linux, Oracle Linux, IBM AIX, SUN Solaris and Microsoft Windows Servers.
• Manage company internal network and network routers, switches, access points, Firewalls, DNS, PXE Boot and Smoothwall Firewall. Wireless networks configuration, troubleshooting and performance tuning.
• Manage Company Core Systems (Mail Server, Domain Server, etc).

• Administration of Red Hat Linux, Ubuntu Linux and Microsoft Windows Servers.
• Administration of network routers, firewalls, DNS.
• Administration of MTA and MDA Mail servers.
• Administration of Database servers.
• Installation, configuration and administration of Web servers and Forum sites such as: Apache, lighthttpd and vBulletin forum sites.
• Monitoring web servers using tools such as: Nagios/NRPE/SNMP and customized scripts / Nagios plugins. Setting up alerts, contact groups and escalated alerts.
• Installation and configuration of various operating systems in the company including Red Hat Linux, Windows and Ubuntu Linux.
• Responsible for identifying and troubleshooting Network and Operating system performance issues, using monitoring tools and packet captures and reviewing the logs.
• Preparing and maintaining Operating system, network configuration and database backups.
• Configuring internal and external firewalls to authorize/deny access based on existing security policy and followed procedures.
• Auditing network activity and investigating malicious activities on network devices and servers.
• Configuration of Network LAN switches and WAN routers for the company.
• Administration of virtualization systems. Creation, migration and optimization of virtual machines.
• Administration of XEN and KVM Virtualization systems. Deployment and migration of virtual machines.
• Patching, upgrade, security hardening, penetration testing, vulnerability scanning and performance tuning.
• Administration of Configuration management and centralized configuration and code management systems.

• Administration of SCO UNIX and Windows Servers.
• Administration and configuration of Active directory, Groups, Users and DNS on Windows 2003 server and daily backups of
system state to Tape.
• Responsible for configuration of File sharing on Windows servers and NAS storage
• Installation, support, troubleshooting and configuration of File, printer and fax sharing services.
• Installation and maintenance of software Database systems.
• Providing network programming of Databases and applications as per business requirements.

• Managing local are network including connectivity of devices to the LAN.
• Planning tape backups and recovery procedures to ensure data integrity and smooth recovery of service in case of system
failure.
• Configure and manage LAN/WAN network switches and routers; DNS and Internet sharing.
• Network cabling and troubleshooting.
• Preparing and maintaining procedures and documentation for network inventory, and recording diagnosis and resolution of
network faults, enhancements and modifications to networks, and maintenance instructions.
• Supporting and troubleshooting system and network problems and emergencies.
• Administration of network configuration and devices including: Routers, Switches, Subnets, DNS, Firewalls.