Alaa Moawia Khazaleh

• Conducts network monitoring and intrusion detection analysis using various Computer Network Defense (CND) tools, such as Intrusion Detection/Prevention Systems (IDS/IPS), Firewalls, NAC, Vulnerability Management tools, and Host Based Security System (HBSS), etc.
• Correlates activity across networks, applications, and systems to identify trends of unauthorized use or opportunity for misuse
• Reviews alerts and data from sensors and documents formal, technical incident reports
• Researches emerging threats and vulnerabilities to aid in the identification of incidents
• Analyzes data from threat and vulnerability feeds and analyzes data for applicability to the organization
• Identifies and resolves false positive findings in assessment results
• Performs compensating controls analysis and validates efficacy of existing controls
• Generates reports on assessment findings and summarizes to facilitate remediation tasks
• Develops and enforces computers, software, switch and routers security standards
• Supports the creation of business continuity/disaster recovery plans, to include conducting disaster recovery tests, publishing test results, and making changes necessary to address deficiencies
• Recommends improvements to the Information Security Program to the Information Security Director
• Plans, develops, and executes vulnerability scans of organization information systems
• Ensures compliance with all applicable configuration standards
• Manages enterprise vulnerability assessment and configuration assessment tools
• Recommends security controls and/or corrective actions for mitigating technical and business risk
• Produces vulnerability, configuration, and coverage metrics and reporting to demonstrate assessment coverage and remediation effectiveness
• Technical expertise in analyzing threat event data, evaluating malicious activity, documenting unusual files and data, and identifying tactics, techniques and procedures used by attackers
• Technical expertise in system security vulnerabilities and remediation techniques, network and web-related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, etc.)
• Technical expertise in security engineering, system and network security, authentication and security protocols, cryptography, and application security
• Strong decision-making, with a proven ability to weigh the relative costs and benefits of potential actions and identify the most appropriate one
• An understanding of business needs and commitment to delivering high-quality, prompt, and efficient service to the business

• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Present sales, revenue and expenses reports and realistic forecasts to the management team
• Identify emerging markets and market shifts while being fully aware of new products and competition status
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Met with customers to understand their current technical environment, key business issues/drivers, and future technology requirements.
• Worked closely with customers on the technical requirements to provide technical solutions - Identified requirements, including technical details sufficient for product definition.
• Developed and established strong relationships with strategic clients and industry vendors.
• Provided product updates and technical advice to clients - Explained technical capabilities and business benefits
of solutions to the customer from engineering level to senior executives.
• Presented the company products to clients - Showcased drivers and value that supported the business case for the total cost of ownership to the customer.

• Create new ways to solve existing production security issues
• Configure and install firewalls and intrusion detection systems
• Perform vulnerability testing, risk analyses and security assessments
• Develop automation scripts to handle and track incidents
• Investigate intrusion incidents, conduct forensic investigations and mount incident responses
• Collaborate with colleagues on authentication, authorization and encryption solutions
• Evaluate new technologies and processes that enhance security capabilities
• Test security solutions using industry standard analysis criteria
• Deliver technical reports and formal papers on test findings
• Respond to information security issues during each stage of a project’s lifecycle
• Supervise changes in software, hardware, facilities, telecommunications and user needs
• Define, implement and maintain corporate security policies
• Analyze and advise on new security technologies and program conformance
• Recommend modifications in legal, technical and regulatory areas that affect IT security
• Strong foundation in network security and common attack methodologies.
• Firewall and intrusion detection/prevention protocols
• Secure coding practices, ethical hacking and threat modeling
• Windows, UNIX and Linux operating systems
• Virtualization technologies
• MySQL/MSSQL database platforms
• Secure network architectures
• Subnetting, DNS, encryption technologies and standards, VPNs, VLANs, VoIP and other network routing methods
• Network and web related protocols (e.g., TCP/IP, UDP, IPSEC, HTTP, HTTPS, routing protocols.

support for POS system troubleshooting and prepare POS system, AD management, .network support, and hardware support, Avaya phones, VPN new generation firewall (stone soft), fortinet firewalls, help desk "service now" ., and purchasing coordinator .

Main Technical Support Functions:
•Provided technical support, including identifying problem incidents with their subsequent resolutions.

•Assisted company personnel with desktop operation, including both hardware and software - Provided employee training and instructions (through presentations) regarding basic operation of software and hardware, technical support and quality standards.

•Supervised and performed installation of new IT network equipment and system software.

•Managed installation, configuration and administration of Cisco, McAfee and fortinet equipment in IT architecture of organization.

•Configured IT LAN/WAN elements and held responsibility of maintaining and monitoring performance of
Network.
• Provided Tier1 technical support; assisted users facing network problems. Performed advanced troubleshooting,

• Diagnostics and provided tier/level-1 solutions to network failures.

•Administered creation of IT accounts and computer systems and offered support.

•Updated management on a regular basis through reports and presentations and via email.

Maintenance & Testing Activities:
• Maintained company peripheral network devices regularly, including printers and scanners.
• Tested the IT networking systems, monitored the performance of network servers and maintained firm’s computer systems.
• Ensured functionality of desktop systems throughout departments through frequent evaluations and routine maintenance
• Planned and executed routine repairs and system upgrades.
• Made use of helpdesk systems to prioritize workload and update queries and calls.
• Documented and maintained supply of all required inventory

-good experiences Service desk express (BMC) system:

- installation and troubleshooting & Network implementation, configuration and troubleshooting

-Supporting and maintaining our client's IT computing environment by providing onsite support,

- Network and Computer system support; identifying system improvements; upgrading, installing, configuring systems and monitoring system performance

-Responsible for the successful completion and customer satisfaction of assigned projects
Individual research