Customer Service Supervisor
shy7lo.com
Total years of experience :4 years, 4 Months
- Hiring, Training and supervising customer service team.
- Manage the workflow between the customer service team and other departments.
- Develop technical tools to improve the customer experience.
- Involved in brainstorming meetings to improve the department.
- Prepare monthly and annual reports.
- Working on KPIs reports.
- Dealing with the complaints of the ministry of commerce.
Projects:
- Building Order Management dashboard.
- Create a dashboard focus on the shipments “ Follow up, Analysis and reports”
- Build a Return Management System on Magento:
- Prepare the structure of the project.
- Manage the workflow between multiple departments.
- Involved in the process of user interface design.
One of the user experience development team (UX).
Shy7lo.com started in 2014, I joined them in 2015 when they were a startup company.
At that time, the team was small so I worked in different departments and that's what helped me to develop== my self more and more.
- Answered calls, emails and WhatsApp.
- Resolve customer complaints to keep the customer satisfied.
- Follow up the shipments with the carriers.
- Update the status of the orders on Magento.
- Data entry.
- Worked on monthly stocktake the inventory.