Alaa Al-Qaissi, IT Officer

Alaa Al-Qaissi

IT Officer

Dallah Hospital

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Computer Information Systems
Experience
5 years, 1 Months

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Work Experience

Total years of experience :5 years, 1 Months

IT Officer at Dallah Hospital
  • Saudi Arabia - Riyadh
  • October 2014 to April 2019

Acts as Hospital Information System Users Administrator to manage the user profile identification, maintain end-user roles and functions based on the job assigned.
Train newly hired employees on HIS and orient them on the available systems and IT services.
Provide support and assistance for the help desk.
Participate in project’s lifecycle by preparing plans, various reports, presentations and correspondences, arranging meetings, tracking the resolution and closure of actions, archiving and maintaining the project's documents.
Acts as a Performance Management System Coordinator.
Acts as a Quality Improvement Coordinator.
Assist auditors and external parties to assess quality assurance practices in IT department.
Develop, control and implement policies, procedures, plans for IT department operations and contingency plans.
Develop, control and update risks assessment and mitigation plan.
Responsible on indicator development, data collection and analysis for the department and to measure the performance of the function, process, and outcome.
Assemble administrative data and prepare the operating budget, periodic presentations, special reports, manuals and correspondences.

Approval Coordinator at Dallah Hospital
  • Saudi Arabia - Riyadh
  • April 2014 to September 2014

Education

Bachelor's degree, Computer Information Systems
  • at Amman Arab University
  • September 2012
High school or equivalent, Computer Information Systems
  • at Khalda High School High School
  • September 2009

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Specialties & Skills

Standardization
Key Performance Indicators
Data Analysis
IT Risk
Project Management
ADMINISTRATION
ANALYTICAL SKILLS
BUDGETING
COMMUNICATION SKILLS
DATA COLLECTION
HABILIDADES DE COMUNICACIóN
HELP DESK DE APOYO
MEETING FACILITATION
PERFORMANCE MANAGEMENT
POLICY ANALYSIS

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Project Management Professional (Certificate)
Date Attended:
June 2019