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Alaa Aly, Business

Alaa Aly

Business·Tech Sales Ascension

Saudi Arabia

Bachelor's degree, Mechanical Engineering

Work experience

Total years of experience: 2 years, 4 months

Business

January 2025 - January 2026

Tech Sales Ascension

Cairo, Egypt

January 2025 - January 2026

sales reps from market-leading tech
companies (e.g., HashiCorp, PagerDuty, MongoDB), developing strong sales acumen through mock cold calls, messaging,
CRM, and strategic outreach exercises.
• Learned the fundamentals of tech sales development, including pipeline sourcing and supporting account executives, while
directly engaging with industry professionals through weekly Q&A sessions.
Company industry:
Sales Outsourcing
Job role:
Management

Collections Representative

February 2025 - May 2025

Empire

California, United States

February 2025 - May 2025

• Developed resilience and professional negotiation skills necessary for site coordination and vendor management.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Appointment Setter

March 2023 - October 2023

LTS Company

Cairo, Egypt

March 2023 - October 2023

• Recognized as a top 30% performer for consistently overachieving performance KPIs and managing complex client
interactions.
Company industry:
Translation & Document Processing
Job role:
Customer Service and Call Center

CSR

October 2021 - April 2022

Elevate Holdings

Cairo, Egypt

October 2021 - April 2022

• Consistently exceeded performance metrics (90%+ quality, 100% CSAT for 2 months) and led the team in First Call
Resolution (FCR).
• Rapidly promoted to T2 Agent within 3 months, demonstrating exceptional problem-solving and exceeding performance
expectations.
• Identified process gaps to drive business improvements by presenting solutions to the executive team, and further enhanced
communication skills through presentations to senior leadership.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

Helwan University

July 2024

July 2024

Bachelor's degree, Mechanical Engineering

Egypt

Skills

AUTOMATION

Intermediate

EMPATHY

Intermediate

ENGINEERING ANALYSIS

Intermediate

HUBSPOT CRM

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

LINKEDIN

Intermediate

REDHAWK SDR

Intermediate

SALES

Intermediate

SALESFORCE

Intermediate

SETTING APPOINTMENTS

Intermediate

BUSINESS NEGOTIATION

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

FLUID MECHANICS

Intermediate

GRAPHIC DESIGN

Intermediate

MECHANICAL ENGINEERING

Intermediate

THERMAL SYSTEMS

Intermediate

THERMODYNAMICS

Intermediate

WATER TREATMENT

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
HubSpot Inbound Sales & Sales Software (Professional Communication & CRM).
Lead Qualification, Sales Process Management
HubSpot Inbound Sales Certification, HubSpot Sales Software Certification, Cold Calling

Hobbies and interests

Chess