Customer relationship senior officer
arab bank plc.
Total years of experience :16 years, 8 Months
• Manage customer arrivals to maximize relationship building opportunities.
• Improving the overall customer relationship, delivering reliable administrative support and customer service.
• Acknowledging customers promptly and treating them in a courteous manner.
• Finding out what information, products or services the customer requires to meet his/her needs, providing clear, accurate and relevant information.
• Maintaining a strong knowledge of products of the bank.
• Assist in the analysis of customer trends to enhance sales and service management process and pre-requirements.
• Sales activity planning, including reviewing existing customer files to identify sales opportunities.
selling all bank product
selling credit cards
BSc of Commerce June 2006 - Faculty of Foreign Trade, Helwan University , Cairo – Egypt Computer Skills: - Microsoft Word - Microsoft Excel - Microsoft Power point. - Outlook Express. - Internet Surfing.