Ala' Ata

• Manage CRM (customer relations management) SIV queue.
• In Coordination with Project Associate, review all CRM SIV email templates, create new suggested templates, or modify the existing ones as needed after senior management and PRM approval.
• Review the work assigned to the team and perform a random spot check for a certain number of emails that were completed.
• Perform a cleanup process for the SIV mailbox in Outlook.
• Route SIV emails to staff for their action (updating cases, creating/formfilling new cases, following up with the applicant).
• Run daily QC report for SIV case creation and update/assign cases as needed
• Run daily reports for cases ready for assurance and request/assign accordingly and follow up with assurance, allocation, and resettlement agencies.
• Run daily reports for cases ready for Departure and request/assign Travel accordingly and follow up with the Operation team regarding specific requirements and travel.
• Coordinate with project associates to create or modify any Tableau reports to manage the SIV case processing and workflow.
• Coordinate with project associate to create or update the SIV SOPs when needed
• In coordination with the project associate communicate with Information Management Unit to request updates on CRM SIV Mailbox when needed.
• Communicate with RPC regarding cases not found in START and create such cases after RPC confirmation and respond back to other RPC emails related to SIV case processing
• Working in Qatar for term assignments as we process cases in an emergency context to be evacuated and resettled from Qatar to USA.

• Authenticate new companies and organizations that are relevant and eligible depending on the US resettlement program.
• Verifying companies in compliance with US resettlement program criteria.
• Working closely with the Project Coordinator and Refugee coordinator to authorize official points of contact.
• Verifying provided contracts and collaborating with the donors to provide proof of funding for authorized companies.
• Working with supervisors and donors to update SOPs depending on the case scenarios.
• Detecting if there are any fraudulent documents and highlight to the management.
• Correspondence with employers and donors to authenticate employment.

Verifying donor templates and requirements to guarantee consistency to the policies

• Identifying people at risk and highlighting Protection cases and liaising with to
compliance department to expedite the cases.
• Assist in public affairs activities, holding awareness sessions for refugees.
• Coordinate with other resettlement service centers in transferring cases outside the
MENA region and provide the required consultation and collaboration.
• Drafting correspondences to attorneys and specific entities regarding the cases.
• Developing projects to solve problems in the processes.

Meet, register, assist, and advise individual cases and families according to scheduled sessions to
Identify the most traumatized and vulnerable cases and refer them to CARE and other Organization
Services, updates referral sheets with the most recent services provided by the Organizations, help
cash
Team to prioritize the most vulnerable cases, and compliance with all donors’ requirements.

-Interview individual cases and families to assess the vulnerability of their cases. - Work closely with all active INGOs, NGO and UN agencies to strengthen the referral system and quality of services provided by CARE int.
-Work closely with the Cash team to prioritize the most vulnerable cases in alignment with all donors’ requirements. -Participation in organizing and interpretation during Donors and media visits. -Conduct awareness sessions to refugees about their rights and how to report any fraud or harassment. -Preparing Referral sheet for active organizations in Zarqa city by contacting and coordinating with all organizations and updating with all new services provided and targeted segments in each project.

Alsharaf institute for Development (ZENID), Amman (Jordan)
Referring Refugees to rehabilitation services depending on the severity and monitoring the quality of
Services by conducting visits and phone calls, Monitoring and auditing the expenses of the sessions
that provided by centers and comparing with financial data base by follow up with accountant and
Reporting to the project Manager monthly With the names and expenses.

Implement market research and market expectations and Identify market trends.  Establishment and development of Business Plans, Marketing Strategies, Goals and Objectives set by the higher management.  Preparing and conducting marketing plans for the company.  Implement market research and market expectations and Identify market trends.  In integration with the operation department; Establish and maintain strong client relationships through regular face to face meetings, telephone and email communication.  Lead and train staff members to handle the new project.  Dealing with incoming email, faxes and post.  Producing documents, briefing papers, reports and presentations;