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Alaa Ayman, Science Homeroom teacher

Alaa Ayman

Science Homeroom teacher·Mavericks international school

Egypt

Bachelor's degree, business Administration

Work experience

Total years of experience: 5 years, 0 months

Science Homeroom teacher

August 2017 - August 2020

Mavericks international school

Cairo, Egypt

I found this job using Bayt.com

August 2017 - August 2020

Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Teacher

October 2016 - August 2016

New Vision IB International School

October 2016 - August 2016

Job role:
Teaching and Academics

English Teacher

May 2015 - December 2015

The Egyptian Child Care Corporation ,The Baby Academy Nursery

May 2015 - December 2015

Job role:
Teaching and Academics

Specialist

May 2014 - April 2015

MetLife

Cairo, Egypt

May 2014 - April 2015

Company industry:
Insurance & TPA
Job role:
Information Technology

Technical Support advisor

March 2013 - May 2013

Vodafone UK accoun

March 2013 - May 2013

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

management advisor

October 2011 - March 2011

Vodafone UK accoun

October 2011 - March 2011

Company industry:
Telecommunications
Job role:
Management

-

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Take full responsibility for dealing with customer complaints,
queries and requests for information from the start to the end of the process.
•Carry out relevant research as required and requested by Customer Service Manager.
•Draft documentation as required and requested & Prepare daily, weekly and monthly statistical reports.
•Meet the objectives and performance measures as agreed by the Customer Service Manager.
•Contributing to Guidelines and procedures development to support front-line inquiry
handling and case resolution.

Education

Cairo University

January 2011

January 2011

Bachelor's degree, business Administration

Egypt

Skills

Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Complaint Handling
Expert
Complaint Handling
Expert
Public Relations
Expert
Public Relations
Expert
APPLICATIONS
Expert
APPLICATIONS
Expert
BUSINESS PLANS
Beginner
BUSINESS PLANS
Beginner
HABILIDADES DE COMUNICACIóN
Beginner
HABILIDADES DE COMUNICACIóN
Beginner
HABILIDADES DE LA COMPUTADORA
Beginner
HABILIDADES DE LA COMPUTADORA
Beginner
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DOCUMENTATION
Expert
DOCUMENTATION
Expert
COMMUNICATION SKILLS
Expert
COMMUNICATION SKILLS
Expert
CRM
Intermediate
CRM
Intermediate
DATA ENTRY
Expert
DATA ENTRY
Expert
digital marketing
Beginner
digital marketing
Beginner
adobe photoshop cc
Intermediate
adobe photoshop cc
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Marketing
Expert
Marketing
Expert
Complaint Handling
Expert
Complaint Handling
Expert
Public Relations
Expert
Public Relations
Expert

Languages

Arabic
Expert
English
Expert
French
Expert

Training and Certifications

Certifications
The Fundamentals of digital marketing certification