Customer Care Coordinator
Ambulatory Healthcare Services
Total years of experience :2 years, 5 Months
• Patient satisfaction survey.
• Working on spss program.
• Assessment for front line employees.
• Make mystery shopper by phone.
• Attend exhibition to present a company.
• Have experience in intranet.
• Responsibility in collecting the complaint and suggestion (translate them).
• Prepare proposals & internal project to develop customer care department.
• Enter patient details more than 120 applications.
• Archiving the applications.
• Entering the details.
• Arranging the appointment for them.
• Answering the enquiries.