علاء شكر

• Oversee enterprise-wide IT infrastructure Achieving 99% uptime and optimized system performance including servers, cloud systems, ERP platforms, firewalls, switches, and IP telephony to Secure stability, performance, and security.
• Lead implementation across +5 departments and maintenance of ERP systems (Microsoft Dynamics 365, Odoo, HR, CRM) improving operational workflows data consistency and reducing manual processes by +80%.
• Manage Microsoft 365 environment (Exchange, Teams, OneDrive, SharePoint) including domain migration, user policies, and data protection controls.
• Managed on-premise & virtual servers (Hyper-V, VMware), Active Directory, and storage systems, optimal uptime and backup
• Managed IT asset inventory, hardware records, licensing, lifecycle tracking to ensure accurate documentation and compliance.
• Administer network and cybersecurity operations, firewall rules, access control, and VPN connectivity.
• Direct IT and digital transformation projects, from planning and vendor coordination to execution and training delivery.
• Maintain company’s digital platforms and online presence including hosting, domains, and social media systems.
• Develop IT policies, standards, and procedures to align infrastructure performance with business objectives.
• Provide hands-on support and end-user training on ERP and Microsoft 365 platforms to enhance productivity.
• Collaborate with senior management on project documentation, budgeting, and continuous improvement initiatives.

• Administered enterprise IT systems, including servers, firewalls, VoIP, and storage solutions.
• Administered Microsoft 365 and ERP (Odoo, Dynamics 365) configurations to align with business needs.
• Implemented IT policies, access control, and security procedures to Maintain data integrity.
• Collaborated with different departments to provide technical training and continuous support.
• Assisted in documentation, system standardization, and user support for smooth daily operations.

Assisted IT management in deploying new systems and updating company applications. Performed scheduled network backups, monitored downtime communication, and provided support for web, email, and application servers. Delivered timely help desk service via email and phone to company users.

Administered the sales team by managing CRM data, coordinating clients and leads, scheduling meetings, and maintaining accurate records to enhance team performance and customer satisfaction.