CEO Office Manager
Nahdet Misr Publishing Group
مجموع سنوات الخبرة :13 years, 11 أشهر
• Nahdet Misr Publishing Group (Oct.2012 up to now)
As: CEO Office Manager
My principles responsibilities are: - Managing the CEO activities.
- Facilitating the company's processes through providing complete executive services to the CEO
- Designing and implementing filing systems to ensure that required processes are correctly maintained.
- Monitoring and establishing procedures for office record keeping and ensuring the confidentiality and security of data.
- Providing a complete correspondence service ( incoming and outgoing), including letters, faxes and emails, review, route and follow up correspondence as necessary and drafting replies where appropriate to ensure that all mail is dealt with efficiently
- Drafting correspondence for the CEO's signature, and check the quality of all documents prepared on behalf of the CEO to ensure a timely and accurate written communication process both in English and in Arabic.
- Providing a full range of administrative and support services, including filing and records management; faxing, mail, customer databases, photocopying, compilation of presentations and reports.
- Acting as a key communication point of contact between the CEO and internal/external stakeholders in order that information are shared as required ensuring a high degree of judgment, discreetness, tact and confidentiality regarding sensitive information.
- Analyzing, monitoring internal processes, monitoring and maintaining office supplies inventory.
- Attending and facilitating top-level meetings.
- Organizing and providing needed data during conferences, meetings and/or appointments.
- Preparing the necessary documentation, collecting/providing agendas and minutes of CEO's meetings.
- Tracking actions and progress of addressed tasks within the deadlines.
- Keeping records of all matters that requires action of follow-up and reporting those requiring immediate attention.
- Proofreading all papers prior to the signature of the Chief Executive Officer.
- Welcoming visitors, scheduled appointments and interviewees.
- Preparing reports, memos, letters and other documents, using word processing, spreadsheets, database, and/or presentation software.
- Reading and analyzing incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
- Reading and analyzing incoming periodical reports from Managing Directors and making sure that they are in-line with the action plan of each department.
- Making travel arrangements in a cost and time-effective manner, including booking itineraries/venues, to ensure the most effective use of the CEO time
- Summarizing data in a report with a regard to deadlines and needed actions.
- Responding and following-up incoming calls by taking the appropriate actions.
- Making routine telephone calls to follow up actions on behalf of the Chief Commercial Officer.
- Performing any other reasonably required duties.
• Empire Travel (Jan. 2009 to Oct.2012)
As: Tourism Department Manager "Acting Managing Director".
My principles responsibilities are: - Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff.
- Allocation of resources to enable task performance.
- Coordinate office staff activities to ensure maximum efficiency.
- Evaluate and manage staff performance.
- Recruit and select office staff.
- Organize orientation and training of new staff members.
- Coach and discipline office staff.
- Design and implement filing systems.
- Ensure filing systems are maintained and current.
- Establish procedures for record keeping.
- Monitor record keeping.
- Ensure security and confidentiality of data.
- Design and implement office policies and procedures.
- Ensure office policies and procedures are being adhered to.
- Analyze and monitor internal processes.
- Implement procedural and policy changes to improve operational efficiency.
- Prepare operational reports and schedules to ensure efficiency.
- Monitor and maintain office supplies inventory.
- Monitor and maintain company vehicles.
- Coordinate with external IT support company to handle IT requirements and fix problems.
- Review and approve office supply acquisitions.
- Maintain a safe and secure working environment.
- Handle customer inquiries and complaints.
- Manage internal staff relations.
- Perform supervisory responsibilities in accordance with the firm policies.
- Formulate goals, policies, programs, procedures, and work schedules.
- Assign duties and examine work for exactness, neatness, and conformance to laws, policies, and procedures.
- Study and standardize procedures to improve efficiency and assure appropriate service delivery.
- Compile reports required by management or government agencies.
- Design, develop, and implement verbal and print media and public relations marketing campaign.
- Coordinate distribution of promotional group packages, brochures, and calendar of events.
- Represent the firm at committees, conventions, shows, and business events.
- Research, write and distribute reports, newsletters, and scripts for the Tourism Office.
- Write and research grants, manages budget and resources.
- Apply knowledge of and responds to questions regarding ordinances, regulations, policies, procedures, and practices as related to office
- Communicate with managers, supervisors, co-workers, citizens, media and others maintains confidentiality; and represents the firm.
• Tarot Tours Garranah (March 2007 to Dec.2008)
As: Senior Tour Operator (Assistant Tourism Operation Manager)
My principles responsibilities are: - Arranging itineraries and trips.
- Programs quotation.
- Hotels and accommodations reservations.
- Office operations.
- Correspondences with clients and travel agents regarding queries or complains.
- Following up and analyzing reports received from other branches.
- Developing new property partners throughout cities in the world.
- Negotiating the best possible rates.
- Maintaining excellent relationships with existing clients and property partners.
- Ensure properties meet the company's high standard criteria.
- Attend exhibitions and networking and trade events.
- Work with the marketing team to grow the business.
- Maintain strong database of potential clients.
- Investigate the economic conditions surrounding business activity such as industry trends and competition.
- Conduct extensive market research prior to starting up business and continue gathering information throughout the life of the business.
- Develop a situation analysis of company including its strengths, weaknesses, opportunities and threats to assist in the development of a strategic plan for the future of the business.
- Prepare a detailed business plan to achieve goals and objectives.
- Secure sufficient financial resources for future development or expansion.
- Contact professional advisors such as an accountant, banker and/or lawyer to provide expert information about business.
- Network with other businesspeople to establish a support group.
- Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
- Adopt a team approach; work with others in pursuing common goals.
• Hamburg Travel (August 2004 to Feb. 2007)
As: Senior Tour Operator (Assistant Operation Manager)
My principles responsibilities are: - Arranging itineraries and trips.
- Programs quotation.
- Hotels and accommodations reservations.
- Office operations.
- Correspondences with clients and travel agents regarding queries or complains.
- Following up and analyzing reports received from other branches.
- Developing new property partners throughout cities in the world.
- Negotiating the best possible rates.
- Maintaining excellent relationships with existing clients and property partners.
- Ensure properties meet the company's high standard criteria.
- Attend exhibitions and networking and trade events.
- Work with the marketing team to grow the business.
- Maintain strong database of potential clients.
- Investigate the economic conditions surrounding business activity such as industry trends and competition.
- Conduct extensive market research prior to starting up business and continue gathering information throughout the life of the business.
- Develop a situation analysis of company including its strengths, weaknesses, opportunities and threats to assist in the development of a strategic plan for the future of the business.
- Prepare a detailed business plan to achieve goals and objectives.
- Secure sufficient financial resources for future development or expansion.
- Contact professional advisors such as an accountant, banker and/or lawyer to provide expert information about business.
- Network with other businesspeople to establish a support group.
- Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
- Adopt a team approach; work with others in pursuing common goals.
• De Castro Tours (July 2000 to July 2004)
As: Tour Operator & International Sales and Customer Services
My principles responsibilities are: - Arranging itineraries and trips.
- Programs quotation.
- Hotels reservations.
- Correspondences with clients and travel agents.
- Office operations.
- Educate customers about terminology, features and benefits of products in order to improve product related sales and customer satisfaction.
- Monitor rendered service to ensure quality as needed.
- Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaint.
- Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows, or reading trade journals.
- Identify trends in customer satisfaction or dissatisfaction.
- Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
- Follow company policies and procedures.
- Present a professional image at all times to customers and vendors
- Perform other duties as assigned.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Determine customer requirements and expectations in order to recommend specific products and solutions.
- Recommend alternate products based on cost, availability or specifications.
- Present price, credit and terms in accordance with standard procedures and customers' profitability profiles.
- Provide accurate information regarding availability of in-stock items
- Obtain accurate information from vendors.
- Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.
- Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sale items.
Faculty of Tourism & Hotel Management (Tourism Section), Helwan University "1999 / 2000". Grade: Very Good (84%)