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Alaa El-Daly, Head of Operations (sales and operation)

Alaa El-Daly

Head of Operations (sales and operation)

Esad Services Group

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Accounting
Experience
23 years, 9 Months

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Work Experience

Total years of experience :23 years, 9 Months

Head of Operations (sales and operation) at Esad Services Group
  • Saudi Arabia - Dammam
  • My current job since November 2022
Commercial Director (Business Development, Sales, and Marketing) at ALLEEN Medical Services
  • Saudi Arabia - Jeddah
  • December 2021 to October 2022
Commercial Director (Sales and Marketing) at CEC Global Services
  • Saudi Arabia - Riyadh
  • November 2018 to March 2021

Line of reporting: Group CEO

Regional Sales Director at SMASCO
  • Saudi Arabia - Jeddah
  • February 2015 to October 2018

Line of Reporting: CEO

Head of Outsourcing Business unit at MALAZ Technology
  • Saudi Arabia - Riyadh
  • February 2014 to January 2015

Line of Reporting: VP

Sales Director at ECCO Outsourcing
  • Egypt - Cairo
  • September 2007 to April 2014

Line of reporting: Corporate VP, CEO

Sales Manager at Mellon Egypt S.A.E.
  • Egypt - Cairo
  • February 2007 to July 2007

from MELLON GROUP Sales Manager From February 2007 till July 2007 Line of reporting: Managing Director

Business Development Manager at Egyptian Call Center Operator
  • Egypt - Cairo
  • July 2003 to January 2007

Line of Reporting: General Manager

Senior Account Support at E.T.S. Corp. - Egyptian Telecommunications Services
  • Egypt - Cairo
  • June 1999 to June 2003

Line of reporting: General Manager

Education

Bachelor's degree, Accounting
  • at Cairo University
  • September 2010

Specialties & Skills

Sales
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BPO
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Business Development
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ITO
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OUTSOURCING
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COMMUNICATIONS
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SALES
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TELECOMMUNICATIONS
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ANALYTICAL THINKING
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BUSINESS ANALYSIS
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BUSINESS STRATEGIES
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SERVICE DELIVERY
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BUSINESS WRITING
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CONFLICT MANAGEMENT
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Strong Analytical and problem solving abilities
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Negotiation skills
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Communication Skills
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Management and Team establishing
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customer oriented
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strategic management
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Operation Management
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P & L
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Languages

English
Expert
French
Beginner
Arabic
Native Speaker

Training and Certifications

Project Managment course (Training)
Training Institute:
TQP
Date Attended:
April 2014
Negotiation Skills (Training)
Training Institute:
CITC
Date Attended:
March 2010
Workshops under ITIDA Egypt (Training)
Training Institute:
GROW IT – Sales Forecasting and Sales pipeline
Date Attended:
May 2011
workshops for ITIL foundation (Training)
Training Institute:
ITIL V3 Foundation
Date Attended:
August 2010

Hobbies

  • Formula One
    achieved a business plan to implement a formula one track in Egypt and met many investors to participate this mega project.