علاء الدين حسين, Retail sales, branch shift-incharge

علاء الدين حسين

Retail sales, branch shift-incharge

Ooredoo - Kuwait

البلد
الكويت
التعليم
بكالوريوس, Agriculture
الخبرات
13 years, 8 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :13 years, 8 أشهر

Retail sales, branch shift-incharge في Ooredoo - Kuwait
  • الكويت - الكويت
  • أكتوبر 2016 إلى سبتمبر 2023

• Achieved monthly sales targets by selling indoor and outdoor products and services
to B2C and B2B customers using personal selling, phone calls, fairs, events, and outdoor meetings.
• Provided after-sales support, including installation problem solving, customer
knowledge enrichment, and hardware and software troubleshooting to ensure product fit and customer
satisfaction.
• Updated customer demographic data in the company CRM system to improve
understanding of customer needs and assist marketing and R&D in developing customer-tailored
products.
• Ensured that all legal agreements and SAFs were fulfilled correctly and were
compatible with the company's KYC policy.
• Collected due cash amounts and rescheduled overdue with eligible customers.
• Monitored and analyzed market and competitor activities, promotions, campaigns,
customer trends, and evaluated demand.
• Trained new employees on company systems, sales techniques, and soft skills, and
evaluated them in the probation period.
• Tracked inventory levels, orders, and forecast demand to avoid stock outs.

Call Center Agent في Ooredoo telecom Co.
  • الكويت
  • يونيو 2011 إلى مايو 2016

Handled customer service inquiries and complaints in a timely and professional manner, resulting in an 81% increase in customer satisfaction ratings.
•Analyzed customer feedback and identified areas for improvement, collaborating with other departments to ensure customer satisfaction.
•Provided technical support to customers and troubleshot hardware and software issues, resulting in a 40% reduction in customer escalations.
•Performed up-selling and cross-selling of internet packs, routers, and gadgets through telemarketing calls.

Call center quality control agent في AMERICANA Food Co.
  • الإمارات العربية المتحدة
  • أكتوبر 2009 إلى مايو 2011

Managed a team of call center representatives at a fast food franchisee for brands such as KFC, Hardees, Krispy Kreme, and Wimpy.
•Evaluated the quality of calls for order takers to reduce wrong orders, ensure welcoming customers, and ensure cross-selling and up-selling.
•Coached agents on telemarketing calls for the Krispy Kreme telemarketing project.
•Trained and mentored new call center representatives on customer service policies, procedures, and best practices.
•Drafted reports to summarize customer service performance and provide insights to management.

الخلفية التعليمية

بكالوريوس, Agriculture
  • في Alexandria University, agriculture science college
  • يونيو 2005

Specialties & Skills

Social Media
Surveying
MS Office tools
Marketing
CUSTOMER SATISFACTION
QUALITY ASSURANCE
RESEARCH
CUSTOMER SERVICE
MARKETING RESEARCH
SERVICE QUALITY
Negotiation
creative and problem solver
social media marketing
Coaching and training

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس
العربية
متمرّس

التدريب و الشهادات

Advanced Marketing Diploma (الشهادة)
تاريخ الدورة:
October 2008