Technical Support Specialist
Saudi Telecom Company
مجموع سنوات الخبرة :14 years, 7 أشهر
- Analyze and solve telecom network problems - troubleshooting related activities.
- Highly knowledgeable in VAS/ GSM and other core network services.
- Exposed to Network Implementation, Network Planning, Network Infrastructure, Project Coordination, Project Management, etc.
- Prepare a comprehensive report about the progress of each site and present it to the client.
- Weekly, monthly and seasonally analysis of customer problems to achieve good services
Managing daily heartbeat meeting for technical support team.
Performed installations, technical support, troubleshooting and maintenance of POS System, installed and upgraded software and hardware equipment.
Troubleshoot hardware, software and network operating system.
familiar with all hardware and software.
familiar with network operating system.
Provide orientation to new users of existing technology.
Train staff about potential uses of existing technology.
Train staff about new and potential use.
Provide individual training and support on request.
Provide recommendations about accessing information and support.
Maintain current and accurate inventory of technology hardware, software and resources.
Taking Data Backups of all the software’s.
Managing Antivirus Soft wares for servers and client computers.
Implementing the network security policies for user’s Internet access.
Cisco Switches installation and configuration.
Cisco Router installation and configuration.
Config Cisco routing protocols.
Setting up LAN (Local Area Network) using network switches.
Setting up WLAN (Wireless LAN).
Setting up Video Conference.
RF Wireless System installation & Configuration.
Security system (Fire Alarm sensor and smoke detector - Finger Print Access units - CCTV) installation & Configuration.
Install &configuration VHFsystem.
PBX (Ericson - Panasonic) Digital Hybrid system installation & Configuration.
- Plans daily activities of the workshop.
- Receives and recording all incoming and outgoing jobs.
- Stores and monitors the workshop tools.
- Updates clients of the status of their repair jobs through written reports or by telephone or Email.
- Provides advisory services to The Technician .
- Provides training services to The Technician.
- Provide reports to the following individuals, departments and/or external contacts on the following basis: Workshop Job Analysis Report to Head of Department to indicate the inflow of maintenance and repairs jobs, on a monthly basis.
- Monitoring stock inventory and updated.
- Install and maintenance Rex-Rotary Multifunctional Photocopier series.
-Install and maintenance Ricoh Multifunctional Photocopier series
- Install and maintenance Samsung printers & Multifunctional Photocopier series
- Install and maintenance Konica Minolta Multifunctional Photocopier series.
The Computer Engineering program is a multidisciplinary academic field combining electrical engineering and computer science. It embodies the science and technology of design, construction, implementation, and maintenance of software and hardware components of modern computing systems and computer-controlled equipment.