علاء هرابي

✓ Define the scope of operations being managed,
✓ Collect and prioritize service requests and incidents,
✓ Monitor and backup system data,
✓ Approve, create, manage and maintain IT continuity plans,
✓ Administer and manage user identity,
✓ Implement and ensure security protection,
✓ Schedule maintenance actions.
✓ keeping databases up to date .
✓ Writing disaster recovery plans .
✓ Archiving data.

✓ Administer the maintenance of the computer system,
✓ Collect and prioritize service requests and incidents using the ticketing tool,
✓ Manage the correct network routing (TCP/IP),
✓ Ensure the security and administration of network systems,
✓ Install IT equipment and ensure preventive maintenance,
✓ Ensure the durability of servers,
✓ Administer all major systems and components of active networks,
✓ Resolve incidents and assist users,
✓ Ensure the management of the computer park
✓ Handle user accounts in the Active Directory (AD),
✓ Perform data backup and restore operations, ✓ Intervene in case of hardware and software failure.