INTERNATIONAL ACCOUNTS SENIOR ADVISOR
VODAFONE UK
Total years of experience :12 years, 2 Months
JUNE 2010: -CURRENT: INTERNATIONAL ACCOUNTS SENIOR ADVISOR, VODAFONE UK, EGYPT
As part of my duties working as International advisor, I was responsible for handling three technical tasks, Data Support, BB and Mobile broadband, handling all issues related to these tasks According to the AHT for each task, delivering the best customer service, supporting the management to achieve the service level on daily basis by following on all updates via emails and best use of other applications available, reporting the repeated cases to be checked and resolved as soon as possible, report all network issues to Real Time Manager to report them, acheiving my personal target in selling our products, service and educating customers how to use Vodafone self services, targeting all the time the best quality scores.
AUGUST 2008-JUNE 2010: INTERNATIONAL ACCOUNTS ADVISOR, VODAFONE AUSTRALIA, EGYPT
As part of my duties working as International advisor, I was responsible for handling all technical tasks, , handling all issues related to these tasks According to the AHT for each task, delivering the best customer service, supporting the management to achieve the service level on daily basis by following on all updates via emails and best use of other applications available, reporting the repeated cases to be checked and resolved as soon as possible, report all network issues to Real Time Manager to report them, acheiving my personal target in selling our products, service and educating customers how to use Vodafone self services, targeting all the time the best quality scores
MARCH 2005 - JULY 2008: BRANCH MANAGER, HIGHWAY TRAVEL, TABA
As a result of the excellent results I achieved whilst working as a representative, I was promoted to the position of Branch Manager. This role involves the total management and daily running of a busy resort office, including meeting financial and service targets, employee management, health & safety and ensuring that the needs of both Highway Travel and Longwood Holidays are met and catered to.
SEPT 2001 - MARCH 2005: TRAVEL REPRESENTATIVE, HIGHWAY TRAVEL
As part of my duties working as a representative, I was responsible for the care and well being of many guests arriving into Taba & Sharm El Sheikh and Cairo. Working alongside Longwood Holidays, the largest independent tour operator in Egypt, my duties also included the selling of tours & activities, guiding excursions, airport duties and welcome meetings, whilst delivering excellent customer service.
1996 - 2000 FACULTY OF TOURISM & HOTELS, CAIRO UNIVERSITY Tourism Studies, 65% on final examinations
1993 - 1996 MANSHAT EL KANATER SECONDARY SCHOOL 83% on final examinations
