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Mahmoud Jamaan, Customer Relationship Manager

Mahmoud Jamaan

Customer Relationship Manager·Hiaza Group For Real Estate Developments

Egypt

Bachelor's degree, Digital Electronics, Computing and Communications Engineering

Work experience

Total years of experience: 18 years, 6 months

Customer Relationship Manager

January 2020 - Present

Hiaza Group For Real Estate Developments

Cairo, Egypt

January 2020 - Present

Company industry:
Real Estate
Job role:
Consulting

IT Manager

January 2017 - Present

Hiaza Group For Real Estate Developmen

Cairo, Egypt

January 2017 - Present

Responsible for organisation-wide systems and information.

Company industry:
Real Estate
Job role:
Information Technology

PSSR

January 2015 - August 2017

Yusuf Bin Ahmed Kanoo Group Of Companies - Saudi Arabia

Dammam, Saudi Arabia

January 2015 - August 2017

▪ Started as Electrical Engineer in the Rental Division - Machinery division,
the first project I was responsible of was IBN ZAHAR plant plastic packing
in SABIC - Jubail.
▪ Promoted to a team leader and assisting technical manager (Maintenance)
in Aramco rental project of 200 Heavy Equipment (Cranes - Forklifts -
Sweepers - Man-lift) all over Saudi Arabia.
▪ Promoted to be a Product Sales and Service Representative of Kanoo
Machinery all over Saudi Arabia to present the company and cooperate
with clients.

Company industry:
General Engineering Consultancy
Job role:
Management

Field Supervisor

January 2007 - January 2014

IML Group Al Khubar

Saudi Arabia

January 2007 - January 2014

Started as a Sales Promoter, and then worked in the back office later promoted
to Field Supervisor.
▪ Current roles include looking after Sampling and Promotional Projects which
include product installations and recruitment.
▪ Lead, motivate and managed a team of 6 Promoters evaluating their
performance and following up on sales targets and achievements.

Company industry:
Marketing
Job role:
Engineering

Sales Promoter

January 2009 - January 2009

Carphone Warehouse

London, United Kingdom

January 2009 - January 2009

2 Weeks Project: Responsible of presenting to the client mobile contracts
on apple products.

Company industry:
Telecommunications
Job role:
Sales

Customer Service Agent

January 2008 - February 2008

McDonald’s

London, United Kingdom

January 2008 - February 2008

4 months Project: Responsible for the stockroom and servicing customers.

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Sales Promoter

January 2007 - February 2007

Motorola Al Khubar

Eastern Province, Saudi Arabia

January 2007 - February 2007

Responsible of educating the client on the latest Motorola models, the
differences between the competitor products and overall sales.

Company industry:
Marketing
Job role:
Sales

Education

University of Brighton

January 2012

January 2012

Bachelor's degree, Digital Electronics, Computing and Communications Engineering

Great Britain (UK)

GPA (point): 2.2 out of 4

GPA (point): 2.2 out of 4

Final Year Modules included: ▪ Digital Signal Processing ▪ Microprocessor Systems Design ▪ Communication ▪ Product Innovation & Management

Skills

Marketing
Expert
Marketing
Expert
Programming
Expert
Programming
Expert
Electronics
Expert
Electronics
Expert
Sales
Expert
Sales
Expert
Engineering
Expert
Engineering
Expert
MICROSOFT OFFICE
Expert
MICROSOFT OFFICE
Expert
RECRUITING
Expert
RECRUITING
Expert
SALES
Expert
SALES
Expert
TéCNICAS DE SUPERVISIóN
Expert
TéCNICAS DE SUPERVISIóN
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
APPLE
Intermediate
APPLE
Intermediate
CONTRACT MANAGEMENT
Expert
CONTRACT MANAGEMENT
Expert
MOTOROLA HARDWARE
Intermediate
MOTOROLA HARDWARE
Intermediate
PRESENTATION SKILLS
Intermediate
PRESENTATION SKILLS
Intermediate
DIGITAL SIGNAL PROCESSING
Beginner
DIGITAL SIGNAL PROCESSING
Beginner

Languages

Arabic
Native Speaker
English
Expert
German
Beginner
French
Beginner