Senior Marketing Manager
SMASCO
مجموع سنوات الخبرة :11 years, 10 أشهر
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• Period: January 2010-June 2011
• Department: Costumer Care
• Position: Broadband Corporate Retention Account Manager.
• Job Description: Responsible of the retention for existing Corporate ADSL&WIMAX accounts, from renewal to Upgrade& downgrade matters, VAS services addition such as Static IP, Internet Security Packages, Extra GB addition beside Service Migration, Location Transfer, Also am responsible for the retention of existing hosting accounts (Domains, Emails &Webhosting) with troubleshooting for them, Market products Analysis Based on Costumers Feedback, make sure that our existing clients are satisfied from our offered services
• 2-Sales Team member (Best Sales Achiever-August-Nov 2008)
• Position: Mobile Content& VAS Business Development Specialist
• Job Description: • Real Madrid Sports Club Mobile Content Commercial Campaign product owner.
• Responsible for evaluating, promoting & supervising the development of the latest mobile applications on different OS's.
• Enriching mobile content and enhance its quality and push for several SMS content channels.
• Promote my developed services through social media channels (Facebook, Twitter, LinkedIn& through Corporate website.
• Getting Exclusive mobile content in Premium SMS channels & RBT.
• Increase the revenues generated from VAS & Content and achieve the preset targets & budgets by implementing new VAS solutions & plans.
• Smart targeting criteria implantation, Market trend and behavior analysis, product designing, business cases& models, products post analysis.
• Campaign management, media plan setting (Radios, online& social Ads, BTLs, and ATL Ads), new product ADs designing, etc.
• Push for RBT services and increase its penetration through the operator base, by implementing different tactics& Strategic polices.
• Follow up all related VAS& Content Issues with TRC& AVC.
• Initiate all Related VAS& Content agreements with legal department and amend the agreements as per the business need.
• Evaluate potential partnership opportunities form new content provides & developers.
• Set the new Yearly Budget based on the market current results and the expected growth forecasts.
• Running customer Satisfaction & retention plans to Content& VAS existing base to increase their loyalty.
• Plans execution and USSD Menu's creation, CPs monthly Invoices preparations& processing their payments, solving pending cases with vendors (Commercial, Financial & Technical, Bulk Broadcast development& preparations, etc.
• WAP Portal& ODP management and development.
• VOD development and Management.
• SMS2TV/SMS2WEB/SMS2RADIO MO SCs creation.
• Work with different Billing & network teams to solve& follow up on all related technical problems& updates.
❖ Zain Jordan
• University Degree: BE in Tele-Communications Engineering • Yarmouk University 2010 • Irbid-Jordan •
• High school: College De La Salle (FRERES) Amman-Jordan Class of 2005 • Courses Taken: