Customer Service Representative
Jubaili Bros
Total years of experience :11 years, 6 Months
planning and organizing appropriate outdoor activity programmers
dealing with queries, complaints, accidents and emergencies
undertaking financial administration
promoting and marketing the business
Stay on top of industry trends to identify potential opportunities for company growth
Update client information in the company contact database
Generate sales reports each week and submitting them to management
Implement a sales plan to support sales and profitability goals
Reports competitive conditions and feedback from customers to management
Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
Identify, understand, and assess customers’ needs to achieve satisfaction
Close sales and achieve quarterly quotas
Team with channel partners to build pipeline and close deals
Manage large amounts of incoming calls
Take the extra mile to engage customers
Move inventory to various locations manually and by mechanical equipment's
Contact with supplier and issue purchase request for items missed in the stock
Perform inventory controls and keep quality standards high for audits
Assume responsibility for delivery of all items received by warehouses to proper department or customer on a daily basis
Supervise receipt of all shipments process receiving, discrepancy, and damage reports if needed
Communicate and cooperate with supervisors and co-workers
Follow quality service standards and comply with procedures, rules and regulations
Contact with Customers 24/7 in case of emergency or maintenance contract
Follow established safety procedures and techniques to perform job duties
Evaluate new employees, train them and send feedback to supervisor
Direct and maintain a safety program for all employees assigned to workshop
Try to solve problems with customer on phone about any problem
Designed new Sales Department According to knowledge management as part of my Final year project