علاء خربوطلي, Ticketing officer

علاء خربوطلي

Ticketing officer

Plaza Holidays

البلد
الأردن
التعليم
دبلوم, Ticketing
الخبرات
12 years, 1 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :12 years, 1 أشهر

Ticketing officer في Plaza Holidays
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ نوفمبر 2014

• Handling ticketing & reservations for customers.
• Carry out all follow up procedures pertaining to customer travel, i.e. reconfirmation of airline tickets, tour confirmation, booking / reservation etc..
• Galileo & Amadeus reservation systems and issue and re-issue revalidation.
• Maximize sales and revenues by booking and ticketing return journeys, selling holiday packages and other travel related products and services.
• Knowledge in Airline Fare rules, BSP reconciliations, Ticket Cancellations & refunds.
• Visa application and hotel booking

Ticketing officer في Al Hadara for travel and tourism
  • الأردن - عمان
  • يوليو 2013 إلى أكتوبر 2014

Handling reservations and ticketing of Airlines.
Handling confirmation, calls, reservations and ticketing, Issue airline Tickets.
Confirm and modify flight reservations.
Compile and generate passenger manifests Issuance, re-issuance and
cancellation of International tickets for all Airlines.
Work on Reconciliation, Invoicing, Refund, Disputes.
Working out fare construction for different routes.
Re-issuing tickets towards date change penalties, upgrades & re-routings.
Coordinating with airlines regarding reservations issues.

Ticketing officer في Al Hadara for travel and tourism
  • سوريا - دمشق
  • مارس 2012 إلى يونيو 2013

- Handling reservations and ticketing of Airlines.
- Handling confirmation, calls, reservations and ticketing, Issue airline Tickets.
- Confirm and modify flight reservations.
- Compile and generate passenger manifests Issuance, re-issuance and cancellation of International tickets for all Airlines.
- Work on Reconciliation, Invoicing, Refund, Disputes.
- Working out fare construction for different routes.
- Re-issuing tickets towards date change penalties, upgrades & re-routings.
- Coordinating with airlines regarding reservations issues.

الخلفية التعليمية

دبلوم, Ticketing
  • في Damascus institution of Tourism and Hospitality
  • سبتمبر 2010

Diploma in Ticketing and different booking systems including Amadeus and Galelio

الثانوية العامة أو ما يعادلها, Literature stream
  • في Al Andalus School
  • يونيو 2008

High School certificate

Specialties & Skills

Project Management
Customer Service
Sales Support
Ticketing
Ticket Sales
Amadeus Ticketing system
Galelio Ticketing system

اللغات

الانجليزية
متوسط
العربية
اللغة الأم

التدريب و الشهادات

Amadeous training course (تدريب)
معهد التدريب:
Al Hadara travel
تاريخ الدورة:
January 2010

الهوايات

  • football and swimming