Senior Digital Service Advisor
CrysTelCall
Total years of experience :7 years, 7 Months
Supervision of the project. Monitoring the work flow and quality of the service provided by our agents. Direct contact with clients. Preparing reports on daily and weekly basis. Conducting coaching sessions for the agents.
Supervision of extra curriculum and educational support in the schools of Camp Zaatari. Conducting trainings, evaluations and providing safe and secure area for the staff and beneficiaries. Preparing reports on daily, weekly and monthly basis. Attending the weekly stakeholders meetings.
Mercedes-Benz bus assembly
I am the supervisor at Al-shishani Steel Works Workshop, I`m working in a team of five employees. I have wide experience in Arc Welding and steel works in general. We are steel works specialists, we manufacture security steel doors and windows, steel constructions and indoor steel art works.
Steel Constructions as making Hangars and Warehouses, Arc Welding and maintenance technician.
2007 - 2010 Al-Balqa' Applied University - Faculty Of Engineering Technology. Degree: Diploma in Manufacturing, Production Technology. Training: at Al-Othmaniah Institute for Steel Constructions (January-June 2010).