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Mousa alsheikh, Senior Account Manager

Mousa alsheikh

Senior Account Manager·Bigo Live

Jordan

Bachelor's degree, MIS

Work experience

Total years of experience: 12 years, 8 months

Senior Account Manager

November 2021 - Present

Bigo Live

Amman, Jordan

November 2021 - Present

Company industry:
Entertainment
Job role:
Customer Service and Call Center

Contact center supervisor

October 2016 - March 2021

Jollychic

Amman, Jordan

October 2016 - March 2021

Outsourcing management supervisor / Contact center supervisor In Jollychic EC Limited.

Chatbot Operation manager in Jordan.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Senior support unit / cases specialist

August 2015 - October 2016

MarkaVIP

Amman, Jordan

August 2015 - October 2016

• Customer cases such as return, refunds, general inquiries.
• Handling manager calls when the customers want to talk to manager.
• Handle customers' orders and cases through Oracle ERB system (Seibel and EBS).
• Expert at Magneto (Backdoor software) For MarkaVIP.
• Handle customer Store credit and Bank information's.

Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Social Media Specialist

January 2014 - December 2015

Mobile House

Amman, Jordan

January 2014 - December 2015

My Own Home-based job, doing everything withing a firm.

-P.O process with Outside MENA.
-Dealing with 3PL courier companies.
-Receiving and packaging the items to be ready for the delivery.
-Quality Assurance for the whole workflow in every step.
-Delivery.
-Handling customer service though social communication Chanel's such as Facebook, Instagram, twitter.

Company industry:
Internet & E-commerce
Job role:
Administration

Customer support unit Associate

May 2014 - August 2015

MarkaVIP

Amman, Jordan

May 2014 - August 2015

Company industry:
Internet & E-commerce
Job role:
Customer Service and Call Center

Customer service represantative

March 2013 - December 2014

McDonalds

Amman, Jordan

March 2013 - December 2014

Company industry:
Catering, Food Service, & Restaurant
Job role:
Customer Service and Call Center

Education

al zaytoonah university of jordan

June 2013

June 2013

Bachelor's degree, MIS

Jordan

Skills

Reporting
Expert
Reporting
Expert
Customer Service
Expert
Customer Service
Expert
Analytic Thinking
Expert
Analytic Thinking
Expert
MS Office tools
Expert
MS Office tools
Expert
MIS
Expert
MIS
Expert
MS Office
Expert
MS Office
Expert
English Language
Expert
English Language
Expert
Social media
Expert
Social media
Expert
Work under pressure
Expert
Work under pressure
Expert
Management
Expert
Management
Expert
AI
Expert
AI
Expert
Chatbot
Expert
Chatbot
Expert
problem solving
Expert
problem solving
Expert
time management
Expert
time management
Expert
supervising
Expert
supervising
Expert
outlook
Expert
outlook
Expert
Reporting
Expert
Reporting
Expert
Customer Service
Expert
Customer Service
Expert
Analytic Thinking
Expert
Analytic Thinking
Expert
MS Office tools
Expert
MS Office tools
Expert
MIS
Expert
MIS
Expert

Languages

Arabic
Expert
English
Expert

Training and Certifications

Certifications
Leadership for managers
May 2019

Training
IT
Pepsi co.
Nov 2012
Stress Managment
MarkaVIP
Sep 2015
Presentation skills
MarkaVIP
Sep 2015

Hobbies

  • Travelling
  • Reading