Customer Service representative
Extensya
Total years of experience :1 years, 2 Months
January 2012 - To Present
Customer Service representative, Extensya, Amman
• Average 400 out bound calls a day selling telecom products on B2C level.
• Averaged 3 to 5 new sales contracts per day.
• Used my language skills to assist English and Arabic speaking clients.
• Account management, consistently updating client profiles on database and schedule call backs
• Assisting my team manager in admin duties.
• Helped train new recruits on sales calls and data base usage
• Attended weekly sales meetings.
• Achieved my targets consistently.
• Contributed to the team's problem solving.
• Executed my daily admin duties, using word and excel to update my daily achievements.
• Took in bound calls to assist customers with their queries.
• Chased pending payments from customers.
• Voted to be in top 3 sales people in the company
• Achieved my daily targets consistently.
• Increased my typing skills to 35 words per minute.
i worked as CSR in the telemarketing team the main role was to enhance the customer experience by handling their enquirers and answer their questions regarding the products the company provide for exist and new customers
Higher Education: Feb 2011 - Jan 2012 University of Jordan. Amman Jordan Higher diploma degree in ICTE,
Oct 2006 - Jun 2010 University of Mu'tah, Al Karak, Jordan Bachelors Degree Major in English Teaching