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Alaa Oweidat, Team Leader – Outbound Factory (Tele-Sales & Retention) B2B

Alaa Oweidat

Team Leader – Outbound Factory (Tele-Sales & Retention) B2B·Orange - Jordan

United Arab Emirates

Bachelor's degree, economic

Work experience

Total years of experience: 24 years, 0 months

Team Leader – Outbound Factory (Tele-Sales & Retention) B2B

June 2014 - January 2023

Orange - Jordan

Amman, Jordan

June 2014 - January 2023

• - Lead outbound & inbound telesales teams to generate leads and
revenue through segmented campaigns.
• - Implement retention strategies based on marketing matrices to
maintain revenue streams and customer base.
• - Drive team performance by coaching, setting KPIs, and ensuring target
achievement.
Company industry:
Telecommunications
Job role:
Sales

Sales Manager – SME Segment, Enterprise Business Unit

January 2012 - January 2014

Orange Jordan

Amman, Jordan

January 2012 - January 2014

• - Managed a portfolio of 4, 000 SME customers with JD 5 million in annual
revenue.
• - Delivered telecom solutions tailored to varied customer needs.
• - Led account management initiatives to maintain and grow revenue.
Company industry:
Telecommunications

Team Leader – SME & Proactive Sales

January 2005 - November 2011

Orange Jordan

Amman, Jordan

January 2005 - November 2011

• - Oversaw field and telesales activities targeting corporate clients.
• - Developed and implemented sales plans to acquire new business and
retain existing customers.
• - Maintained a robust client database and ensured ongoing customer
satisfaction.
Company industry:
Telecommunications

Proactive Sales Coordinator

January 2004 - January 2005

Orange Jordan

Amman, Jordan

January 2004 - January 2005

• - Supported proactive sales efforts, coordinated sales activities, and
contributed to market expansion.
Company industry:
Telecommunications

Sales Coach

November 2001 - January 2004

Orange Jordan

Amman, Jordan

November 2001 - January 2004

• - Trained and mentored new sales consultants, improving team skills and
sales performance.
Company industry:
Telecommunications

Sales Consultant – Business Unit

January 1999 - January 2001

Orange - Jordan

Amman, Jordan

January 1999 - January 2001

• - Provided customer service and telecom solutions to walk-in and
corporate clients.
Company industry:
Retail & Wholesale
Job role:
Sales

Sales Representative

January 1995 - January 1996

Al-Arab Insurance

Amman, Jordan

January 1995 - January 1996

Developed new insurance business and managed client portfolios
Company industry:
Insurance & TPA
Job role:
Sales

Education

Yarmouk university

January 1995

January 1995

Bachelor's degree, economic

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

View attachment

جامعة اليرموك

January 1995

January 1995

Bachelor's degree, Economic

Jordan

GPA (percentage): 70%

GPA (percentage): 70%

Economics

Skills

Target Oriented
Expert
Target Oriented
Expert
Achieving Targets
Expert
Achieving Targets
Expert
Creativity
Expert
Creativity
Expert
B2B Sales
Expert
B2B Sales
Expert
Telcommunications
Expert
Telcommunications
Expert
Operation
Expert
Operation
Expert
SALES
Intermediate
SALES
Intermediate
TELECOMMUNICATIONS
Intermediate
TELECOMMUNICATIONS
Intermediate
CUSTOMER RETENTION
Intermediate
CUSTOMER RETENTION
Intermediate
COACHING
Intermediate
COACHING
Intermediate
SALES MANAGEMENT
Intermediate
SALES MANAGEMENT
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
ACCOUNT MANAGEMENT
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
VERBAL COMMUNICATION SKILLS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Management
Expert
Management
Expert
Marketing
Intermediate
Marketing
Intermediate
Telecom sales skills
Expert
Telecom sales skills
Expert
Ability to handle detail, yet be creative and show initiative
Expert
Ability to handle detail, yet be creative and show initiative
Expert
Ability to self-initiates and maintain high level of organization
Expert
Ability to self-initiates and maintain high level of organization
Expert
Computer skills: More than 20 years (Office, Windows and internet).
Expert
Computer skills: More than 20 years (Office, Windows and internet).
Expert
Strong communication skills.
Expert
Strong communication skills.
Expert
Presentation & reporting
Expert
Presentation & reporting
Expert
System Sales
Intermediate
System Sales
Intermediate
Key Account Management
Expert
Key Account Management
Expert
Negotiation
Expert
Negotiation
Expert
Problem Solving
Expert
Problem Solving
Expert
Sales Coordination
Expert
Sales Coordination
Expert
Microsoft PowerPoint
Expert
Microsoft PowerPoint
Expert
Target Oriented
Expert
Target Oriented
Expert
Achieving Targets
Expert
Achieving Targets
Expert
Creativity
Expert
Creativity
Expert
B2B Sales
Expert
B2B Sales
Expert
Telcommunications
Expert
Telcommunications
Expert

Languages

English

Expert

Arabic

Expert

Hobbies and interests

football playing & watching , internet research